Customer Service Representative
Job Salary: 20,000 (Basic)
Location: Westlands, Nairobi
Location: Westlands, Nairobi
Our client, a cloud software company,
is hiring ambitious, driven and collaborative individuals who thrive in a
fast-paced environment to join as Customer Service Representatives.
Provide technical support to
customers with the goal to keep customers satisfied with the business products.
Responsibilities
·
Onboard new customers (i.e., help
them set up their accounts and train their admins for success)
·
Develop and implement a communication
plan to better serve these accounts at scale which might include knowledge,
training, marketing, and customer success tactics
·
Provide feedback to the product team
concerning customers’ requests for product enhancements
·
Handle renewals
·
Handle escalated cases
·
Discover and analyze gaps in the
customer experience (big and small) that may lead to customer attrition and work
cross-functionally with others to address these gaps
Qualifications
·
Diploma/College degree
·
2+ years of experience in Customer
Service or similar role in a software business
·
Excellent written and verbal communication
skills
·
Professional, courteous and committed
to providing amazing customer support
·
Comfortable with technology and a
willingness to learn more
·
Great attitude, team player
·
Willing to work flexible hours
·
Proven ability to understand
progressive technology
·
Ability to communicate technical
concepts to people of all backgrounds
·
Engaging personality, polished verbal
and written communication skills and meticulous attention to detail
·
Ability to develop strong business
relationships
·
Highly organized self-starter who
runs towards opportunities
·
Ability to work cross-functionally in
a fast-paced startup environment
·
Strong business acumen
How to Apply
20,000, medical insurance.
Interested parties should send their
online applications on or before 12th June 2017.
Applications and detailed CV to be
submitted online at http://goo.gl/T8sryH
Applications not meeting minimum
requirements will not be considered. Only shortlisted candidates will be
contacted.