Vacancy: Customer Service
Representative (Software)
Job Salary: 20,000 (Basic)
Location: Westlands, Nairobi
Our client, a cloud software company, is hiring ambitious, driven and collaborative individuals who thrive in a fast-paced environment to join as Customer Service Representatives.
Job Salary: 20,000 (Basic)
Location: Westlands, Nairobi
Our client, a cloud software company, is hiring ambitious, driven and collaborative individuals who thrive in a fast-paced environment to join as Customer Service Representatives.
The job requires one to work
closely with customers to ensure they are satisfied with the services they
receive and to improve upon areas of dissatisfaction.
Provide technical support to
customers with the goal to keep customers satisfied with the business products.
Responsibilities:
Responsibilities:
- Onboard new
customers (i.e., help them set up their accounts and train their admins
for success)
- Develop and
implement a communication plan to better serve these accounts at scale
which might include knowledge, training, marketing, and customer success
tactics
- Provide
feedback to the product team concerning customers’ requests for product
enhancements
- Handle
renewals
- Handle
escalated cases
- Discover and
analyze gaps in the customer experience (big and small) that may lead to
customer attrition and work cross-functionally with others to address
these gaps
Qualifications:
- Diploma/College
degree
- 2+ years of
experience in Customer Service or similar role in a software business
- Excellent
written and verbal communication skills
- Professional,
courteous and committed to providing amazing customer support
- Comfortable
with technology and a willingness to learn more
- Great
attitude, team player
- Willing to
work flexible hours
- Proven ability
to understand progressive technology
- Ability to
communicate technical concepts to people of all backgrounds
- Engaging
personality, polished verbal and written communication skills and
meticulous attention to detail
- Ability to
develop strong business relationships
- Highly
organized self-starter who runs towards opportunities
- Ability to
work cross-functionally in a fast-paced startup environment
- Strong
business acumen
Compensation: 20,000, medical
insurance
Deadline: Interested parties should send their online applications on or before 12th June 2017
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Deadline: Interested parties should send their online applications on or before 12th June 2017
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Only shortlisted candidates
will be contacted.
