Customer Service Agent
Tala seeks a customer experience team
member focusing on servicing our customers daily inquiries, by providing
information, resolving issues that might arise, and focusing on quality of
information and efficiency in time management.
We are looking for a team member who
can manage multiple tasks at a time and work with all departments to ensure we
grow as a company and improve our products for our customers.
We expect all team members to come
every day looking to make an impact on our customers and help our business
improve in the process.
Duties
·
Efficiently and promptly resolve
customer complaints and questions by clarifying the customers’ issue;
determining cause of the problem; selecting and explaining the best solution to
solve the problem; following up to ensure resolution.
·
Build a good standing relationship
with our customers.
·
Follow communication procedures,
guidelines, and policies.
·
Provide accurate and complete
information by using our communication methods.
·
Work with customer service Team Lead
to ensure proper service to customers is being delivered.
·
Provide feedback and ideas on the
efficiency of the customer service processes.
·
Reliably fulfill duties during
scheduled shifts, including nights and weekends.
·
Escalate any customer complaints to
the Team Lead and ensure solutions have been sort on the same on time.
Requirements
·
Must know Swahili mfuti in both
written and verbal form.
·
Quality typing skills (above 40 wpm).
·
Strong decision making and conflict
resolution skills.
·
Willingness to work a flexible
schedule.
·
Ability to communicate clearly and
professionally verbally and in writing.
·
Ability to handle customer
complaints.
·
Good work ethic and a team player.
·
Fast at typing and working in modern
web technology.
·
Fast at learning new systems and
processes.
·
Ability to manage and work under
pressure.
Skills:
·
Customer service passion, skills and
experience
·
Financial product knowledge
·
Focus on quality and conflict
resolution
·
Ability to problem solve and
communicate clearly
·
Multi-tasking
·
Experience with ZenDesk is a plus
How to Apply