Customer Service
Tala seeks a customer experience team member focusing on
servicing our customers daily inquiries, by providing information, resolving
issues that might arise, and focusing on quality of information and efficiency
in time management.
This role is part of a team driven by customer experience with a
passion for servicing customers to the best of our ability. Your goal would be
to participate in daily customer engagement and focusing on helping our
customers succeed in their goals.
We expect all team members to come every day looking to make an
impact on our customers and help our business improve in the process.
Duties
·
Efficiently and promptly resolve
customer complaints and questions by clarifying the customers’ issue;
determining cause of the problem; selecting and explaining the best solution to
solve the problem; following up to ensure resolution.
·
Build a good standing relationship
with our customers.
·
Follow communication procedures,
guidelines, and policies.
·
Provide accurate and complete
information by using our communication methods.
·
Work with customer service Team Lead
to ensure proper service to customers is being delivered.
·
Provide feedback and ideas on the
efficiency of the customer service processes.
·
Reliably fulfill duties during
scheduled shifts, including nights and weekends.
·
Escalate any customer complaints to
the Team Lead and ensure solutions have been sort on the same on time.
Requirements
·
Must know Swahili mfuti in both
written and verbal form.
·
Quality typing skills (above 40 wpm).
·
Strong decision making and conflict
resolution skills.
·
Willingness to work a flexible
schedule.
·
Ability to communicate clearly and
professionally verbally and in writing.
·
Ability to handle customer
complaints.
·
Good work ethic and a team player.
·
Fast at typing and working in modern
web technology.
·
Fast at learning new systems and
processes.
·
Ability to manage and work under
pressure.
Skills:
·
Customer service passion, skills and
experience
·
Financial product knowledge
·
Focus on quality and conflict
resolution
·
Ability to problem solve and
communicate clearly
·
Multi-tasking
·
Experience with ZenDesk is a plus
How to Apply