Job Vacancy: Customer
Care & Admin Assistant
Job Responsibilities
Administrative Works
Administrative Works
- Respond to all
client queries and emails;
- Respond to all
phone calls;
- Ensure company
compliance;
- Proof read all
company material and edit-suggested changes;
- Take note of,
document and actively follow up on all business development initiated
email conversations;
- Do follow-up
email on all potential clients every four days;
- Design format
and implement the generation of weekly reports of business development
actions;
- Keep an up to
date record of all business development activities;
- Follow up on
invoices, Know your customer documents during on boarding;
- Document and
keep clear backed up record of all company expenditures;
- Prepare a
monthly cost report;
- Address all
client issues;
- Handle
correspondence between client HR and the company;
- Management of
office equipment;
- Maintaining a
clean and enjoyable working environment;
- Handling
external or internal communication or management systems;
- Managing
clerical or other administrative staff;
- Organizing,
arranging and coordinating meetings.
Client Relation and Marketing
- Implement the
Business research and development works;
- Social media
marketing strategy drafted by management;
- Daily updates
of Facebook account;
- 5 Relevant
tweets a day on twitter handle;
- Generate
business development leads targeting SME’s, Sacco’s, chamas, etc in Kenya;
- Make meetings
arrangements and present a schedule of meetings for the directors;
- Run the diary
of all company products presentations by business development;
- Attracts
potential customers by answering product and service questions;
- Suggesting
information about other products and services;
- Opens customer
accounts by recording account information;
- Maintains
customer records by updating account information.
Business research and
development
- Actively map
out all competitors in our industry and what they are charging –Monthly
report;
- Contact 5
clients daily for customer care and feedback and write actionable reports;
- Be ready to
carry out business presentations to possible clients on short notice.
Qualifications
- Diploma or
Degree in any business related course;
- 2+ years in
Administration and Customer Service;
- Administration
and Customer Service in a financial institution is a plus;
- Background in
sales or will also be an added advantage.
Competencies
- Eloquence and
attention to detail;
- Passionate
about technology;
- An ability to
remain calm under extreme pressure.
- Excellent
organisational skills.
- Ability to
work with teams and take initiative;
- A thorough and
methodical approach to your work;
- Ability to
work under pressure.
Send your Cover Letter and detailed CV tokenyajobs2016@gmail.com
