Our client is a FinTech company using
proprietary technology and leveraging on Mobile Money to offer employees
affordable salary advances.
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Chief Marketing Officer.
The position will report to the CEO
and will be responsible for building and managing the brand marketing function
and be responsible to make our client’s platform the most trusted brand in the
market with highest name recall and dominant marketplace for delivering instant
financial services across banking, insurance and investments.
In summary, the role is charged with
the below:
·
Drive investment in digital marketing
and roll out technological upgrades.
·
Establish the marketing budget and
track return on investment.
·
Commission market research and
understand how markets are changing.
·
Communicate regularly with other
departments and executives, reporting on marketing activity.
·
Build a marketing team and mentor
them.
·
Build relationships with creative,
digital and media agencies.
·
Contribute to product development.
·
Use analytics to drive product
development.
·
Set KPIs and report to the board on
progress.
·
Spot opportunities in the market and
drive growth of the business.
Requirements:
·
A Bachelor’s degree in a business
related field
·
Demonstrable experience in leading
teams and successfully undertaking marketing projects and assignments
·
Minimum of 5 years’ experience, in a
senior marketing role as Marketing Director, Marketing Manager or Insight
Director
·
Drive/energy with ability to handle
stress / work under pressure
·
Flexibility/adaptability
·
Results orientation and deadline
driven
·
Leadership with strong ability to
lead teams
·
Strategic thinking with strong
analytical ability
·
Interpersonal, verbal and written
communication skills
·
Sounds judgement with strong
organizing and planning ability
·
Networking and negotiation skills
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Chief Technical Officer.
The position will report to the CEO
and will be responsible for overseeing and managing all technical aspects of
the company ensuring growth through use technological resources.
Responsibilities:
In summary, the role is charged with
the below:
·
Establish the company’s technical
vision and leads all aspects of the company’s technological development.
·
Lead the strategy for technology
platforms, partnerships and external relationships.
·
Work in a consultative fashion with
other department heads, as an advisor of technologies that may improve their
efficiency and effectiveness as well as deliver new products and enhancements.
·
Provide leadership to department
heads in a fashion that supports the company’s culture, mission and values.
·
Conduct research and case studies on
leading edge technologies and makes determinations on the probability of
implementation.
·
Act as a good steward of the
company’s resources and ensures control of IT departmental budgets.
·
Manage the project management process
to support the company’s growth.
·
Review and approve proposed
development releases.
·
Manage and optimize infrastructure
assets to satisfy internal financial targets.
·
Identify, compare, select and
implement technology solutions to meet current and future needs of the company.
Requirements:
·
15+ years in Technology /
Professional services organizations with seven to ten years of demonstrable
success leading operations, development and delivery teams and initiatives.
·
Bachelor’s Degree in computer
science, engineering or other technically related field is required.
·
A track record of successfully
managing and growing teams, operating in a complex technical area with broad
knowledge of a variety of platform technologies.
·
Have superior problem-solving,
organizational and planning skills and the ability to present complex technical
information to a variety of audiences.
·
Visionary leader and team builder
capable of providing executive leadership and developing a strong management
team with succession capability.
·
Ability to recruit, lead, motivate
and assess high performance across professional services, engineering and operations.
·
Operate with the highest level of
professionalism and personal integrity.
·
Project delivery to Telco’s
internationally.
·
Delivery of Software services.
·
Cloud and Data Centre deployments.
·
Working with geographically dispersed
cross-functional teams.
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Head of Credit & Risks.
The position will report to the CEO
and will oversee all aspects of the credit and risk analytics function across
the Company’s platform.
Responsibilities:
In summary, the role is charged with
the below:
·
Leadership: Manage the Credit and
Risk Analytics team with a goal of developing and attracting top-tier, diverse
talent
·
Risk Orientation: Drive performance
of the credit and fraud-fighting team
·
Modeling/Underwriting: Partner with
Data Science to drive credit model performance
·
Manage the credit and analysis for
new customers based on the available information including financial
statements, external information agencies among others.
·
Set and monitor credit limits and
acceptable terms for all customers based on available information and market
demands in close cooperation with Marketing & Sales.
·
Decide where it is appropriate /
necessary to seek risk mitigation through secured payments, guarantees and/or
credit insurance.
·
Manage the periodic re-review process
to ensure in-house credit information is up to date and limits are in line with
each customer’s current situation.
·
Work closely with the sales and
marketing team to obtain securities where applicable while still maintaining
good customer relationships.
·
Provide leadership and direction to
the credit and risk function.
·
Ensure that the credit process,
policies and activities fall within the parameters of the company’s policies
and standards and legislation.
Requirements:
·
7+ years unsecured consumer credit
experience, including experience driving credit strategy
·
4 of those years in management of
highly quantitative teams, including credit analytics, data science, and/or
statistics
·
Deep understanding of unsecured
consumer credit as well as extensive knowledge of credit analytics, financial
modeling, and effective risk management practices
·
Some experience developing and
implementing fraud and credit abuse prevention and detection programs Track record
of spearheading successful geographical and/or product expansion efforts
·
Experience with Android app
technology or telecom
·
Experience working in high-growth,
dynamic environments with the ability to adapt to change and re-prioritize
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Credit Analyst.
The position will determine the
credit worthiness of people or companies applying for loans.
Responsibilities:
·
Gathering information about clients.
·
Reading financial briefings.
·
Assessing, analyzing and interpreting
complicated financial information.
·
Undertaking risk analysis by
developing statistical models.
·
Visiting clients.
·
Keeping company credit exposures
within set risk bearing limits.
·
Completing loan application forms and
submitting to loan committees for approval.
·
Using credit-scoring systems for
small credit amounts (such as small unsecured personal loans).
·
Keeping knowledge of key issues
up-to-date (for example legal, market risk and compliance issues).
·
helping to enhance the quality of
credit applications.
·
Making recommendations about
procedural/policy changes.
Requirements:
·
Proficiency in statistical packages
and financial software
·
Ability to analyze cash flows,
leverage, collateral and customer strength
·
Strong communication and presentation
skills
·
Sound judgement
·
Degree in Finance, Business,
Statistics or related field
·
Individual with youthful energy and a
team spirit.
·
Presentable and with good command of
the English and Kiswahili languages.
·
Good understanding of Odyssey
processes and willingness to learn.
·
Demonstrate a passionate commitment
to the business.
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Customer Relationship
Manager.
The position will report to the CEO
and will be responsible for providing world class Relationship Management,
developing new relationships with high net-worth individuals (HNW) and to
maintain already existing relationships, by engaging them, uncovering their
needs and providing them with the appropriate products and excellent customer
service.
Responsibilities:
In summary, the role is charged with
the below:
·
In charge of a team of customer
agents.
·
Will have a revenue target i.e. is
the revenue center of our business.
·
Responsible for customer on-boarding
and cross selling.
Requirements:
·
An undergraduate degree in a Business
related field from a recognized institution.
·
Possession of professional
qualifications in business or graduate degree will be an added advantage.
·
Must have at least 6 years’
experience in Financial sector, and 2 of which should be at management level in
an affluent/HNW service sector or retail banking.
·
Experience in Sales,
Personal/Business/or Retail Banking.
·
2 years’ experience in Relationship
Management with a proven track record of client acquisition and management
·
Experience Credit Analysis and
administration.
·
Good understanding of risk, credit
policies and procedures is essential.
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Business Development
Manager.
The position will report to the
Customer Relationship Manager and will prospect for new clients by networking,
cold calling, advertising or other means of generating interest from potential
clients.
They must then plan persuasive
approaches and pitches that will convince potential clients to do business with
the company.
Responsibilities:
In summary, the role is charged with
the below:
·
Prospect for potential new clients
and turn this into increased business.
·
Cold call as appropriate within your
market or geographic area to ensure a robust pipeline of opportunities.
·
Meet potential clients by growing,
maintaining, and leveraging your network.
·
Identify potential clients, and the
decision makers within the client company.
·
Research and build relationships with
new clients.
·
Set up meetings between client
decision makers and company’s practice leaders/Principals.
·
Plan approaches and pitches.
·
Work with team to develop proposals
that speaks to the client’s needs, concerns, and objectives.
·
Participate in pricing the
solution/service.
·
Handle objections by clarifying,
emphasizing agreements and working through differences to a positive
conclusion.
·
Use a variety of styles to persuade
or negotiate appropriately.
·
Present an image that mirrors that of
the client.
Requirements:
·
A Bachelor’s degree in a business
related field
·
A Master’s degree in a business
related field is an added advantage
·
At least 5 years of sales or
marketing experience
·
Demonstrable experience in CRM and
Microsoft Office
·
Networking skills with ability to
relate with all levels of clients
·
Prospecting, persuasion and closing
skills
·
Public Speaking, research and writing
skills
·
Motivation for Sales
·
Identification of Customer Needs and
Challenges
·
Territory Management and ability to
meet Sales Goals
·
Sales Planning and Market Knowledge
·
Professionalism
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Business Intelligence
Officer.
The position will report to the Customer
Relationship Manager and will build out the Company’s data infrastructure and
tools to support key Company leaders in making data-driven decisions.
Responsibilities:
In summary, the role is charged with
the below:
·
Support the company’s financial Reporting
& Analysis Needs.
·
Develop actionable reports as
required.
·
Drive the company’s standardization
for appropriate tool.
·
Design live dashboards to support
core company activities while maintaining and improving the architecture of our
reporting databases.
·
Serve as a ‘data coach’ to data
admins across the Company.
·
Establish data storage standards for
our informal data systems across the company and implement these standards with
departmental data administrators.
·
Help to identify where new software
solutions are required to maintain the company Fund’s data standards.
Requirements:
·
A Bachelor’s degree in a business
related field with an inclination to business, management, accounting,
economics, statistics, information science or similar
·
Technical skills
·
Analytical skills
·
Communication skills
·
Problem-Solving skills
·
Time Management ability for project
management and be able to juggle numerous data streams and deadlines
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Customer Service /
Telesales.
The position will report to the
Customer Relationship Manager and will help the company grow by bringing in
customers and developing business.
Responsibilities:
·
Contact potential or existing
customers to inform them about a product or service using scripts.
·
Answer questions about products or
the company.
·
Ask questions to understand customer
requirements and close sales.
·
Direct prospects to the field sales
team when needed.
·
Enter and update customer information
in the database.
·
Take and process orders in an
accurate manner.
·
Handle grievances to preserve the
company’s reputation.
·
Go the “extra mile” to meet sales
quota and facilitate future sales.
·
Keep records of calls and sales and
note useful information.
Requirements:
·
Proven experience as telesales
representative or other sales/customer service role
·
Proven track record of successfully
meeting sales quota preferably over the phone
·
Good knowledge of relevant computer
programs (e.g. CRM software) and telephone systems
·
Ability to learn about products and
services and describe/explain them to prospects
·
Excellent knowledge of English
·
Excellent communication and
interpersonal skills
·
Cool-tempered and able to handle
rejection
·
Outstanding negotiation skills with
the ability to resolve issues and address complaints
·
Diploma in business related field a
Degree in similar is a plus
They seek to appoint a suitably
qualified & dedicated individual to assume the responsibility of Debt Collector.
The position will report to the Head
of Credit & Risks and will undertake locating customers and securing
payment of charged-off accounts and qualifying accounts while maintaining good
customer relations with borrowers and effectively solves problems in an effort
to resolve account delinquency and prevent losses.
Responsibilities:
·
Possess investigative techniques and
processes to identify the true reason for delinquency.
·
Communicate clearly, concisely and
effectively both verbally and written.
·
Prepare and/or process documents;
review for accuracy and completeness; update information and/or evaluate
against policy.
·
Maintains up-to-date customer contact
information in the collections systems.
·
Required to initiate external contact
with customers and may perform advanced loss prevention activities.
·
Understand and demonstrate the
principles of the Company’s Mission, Vision and Values.
·
Contact customers via
outbound/inbound phone calls and other means of communication to secure.
balance of debt by negotiating payment terms and methods.
·
Utilize various means of skip tracing
to locate customers.
·
Record and update full and complete
account information to aid in account resolution.
·
Negotiate re-payment with debtors by
form of payment in full, settlements and / or payment arrangements.
·
Follow up on promise to pay and
payment commitment accounts to ensure a positive resolution and client
satisfaction.
·
Meet monthly collection targets as
assigned by management.
Requirements:
·
Degree in Business Related Studies
·
CPA Qualified
·
Minimum 2 years’ experience in
unsecured or sub-prime debt collections is preferred.
·
Ability to read, write and speak
fluent English.
·
Strong written, verbal, active
listening and phone communication skills.
·
Ability to communicate effectively
and in a professional manner.
They
seek to appoint a suitably qualified & dedicated individual to assume the
responsibility of Designers and Digital Channel Manager.
The
position will report to the Chief Technical Officer and will the implement and
manage growth strategies to increase sales generation and conversion through
the use of eCommerce and client management initiatives as well.
Responsibilities:
·
Design deliver and manage strategic
online customer marketing program to improve brand awareness, customer
satisfaction and online sales.
·
Analyze and Report on campaigns and
make recommendations to improve.
·
Engage internal/external service
providers to deliver on strategic initiatives.
·
Manage online marketing initiatives.
·
Manage online sales communications,
including EDM’s and automated emails.
·
Ensure Social Media is integrated
into all marketing/sales activities.
·
Learn and understand emerging trends
and technologies and to communicate this knowledge clearly and concisely.
·
Analyze website traffic and sales
data for trends to identify and quantify customer habits and behaviour using
this data to improve online sales.
·
Make recommendations to improve
conversion and increase sales.
·
Translate customer needs into
effective, valuable solutions and opportunities.
·
Apply focus to emerging platforms
including mobile and tablet, to ensure robust coverage and highest possible
conversion.
Requirements:
·
A solid understanding of the digital
landscape with a minimum of 3-5 years previous commercial experience in Online
Optimisation, Account Management and eCommerce
·
Proven results in online growth
initiatives
·
Ensure cost effectiveness and
profitability of all projects.
Remuneration: An attractive salary package is on offer dependent on
skills, qualifications and experience.
Please
send as your CV in MS Word format to jobs@instepbusinesssolutions.com.
Indicate
the job title on the subject.
