Kenya Airways, a member of the Sky
Team Alliance, is a leading African airline flying to 54 destinationsworldwide,
44 of which are in Africa and carries over four million passengers annually.
The airline wasrecently voted the Leading Airline in Africa by passengers in
the World Travel Awards. It has also been voted the Leading Airline in Africa –
Business Class four years in a row.
Kenya Airways has a fleet of
36aircraft that are some of the youngest in Africa; this includes its flagship
B787 Dreamliner aircraft. The onboardservice is renowned and the lie-flat
business class seat on the wide-body aircraft is consistentlyvoted among the
world’s top 10. Most recently it has scooped top awards at the Africa Investor
(Ai)Tourism Investor Awards and was declared the Business Airline of the Year
in Africa.
Employee Relations Manager
Location: Nairobi,KE
Brief Description
Research, develop, interpret and
administer employee relations and welfare policies, processes and procedures to
ensure promotion and maintenance of industrial harmony, fairness in the
disciplinary processes and overall employee satisfaction.
HR Job Responsibilities
Disciplinary Issues
·
Provide guidance where needed in all
communication relating to discipline for all staff in order to ensure clarity
of communication and the capturing of the right offence.
·
Prepare briefs on all disciplinary
cases in the event of appeal against disciplinary action.
·
Provide advice on grievance and
disciplinary procedures to ensure that emerging issues are resolved amicably
and speedily to maintain industrial harmony.
·
Write disciplinary summary report for
the BLT in order to keep the business updated on the state of discipline in the
company, handling of the disciplinary procedure and the speedy resolution of cases.
Employee, Industrial and Legal
relations
·
Hold engagement sessions with staff
to address any labour relations issues or work issues
·
Position is the link between
management, union and staff and provides logistics for the same to ensure good
industrial relations
·
Ensure timely preparation of briefs
in cases involving both serving and ex staff so as to protect the company
position.
·
Participate in CBA negotiations to
protect company interests and enhance good industrial relations.
·
Provide advice and support to line
managers on implementation of CBAs, staff rules and labor laws to maintain
industrial harmony.
·
Arrange for witnesses and court
attendance in cases involving employees or ex-employees against the Company
Employee Welfare
·
Develop, plan and implement staff
welfare programs and initiatives in accordance with the company policies for
purposes of enhancing positive employee relations climate that will improve
productivity.
·
Plan and ensure company sports day is
implemented successfully subject to budget.
·
Responsible for sourcing and managing
the canteen provider in accordance with the public health cleanliness and
safety standards.
·
To prepare, monitor and control
Employee welfare budgets to ensure effective cost control.
·
Source for cost effective employee insurances
and ensure speedy claim settlement.
·
Ensure implementation of long service
awards and retirees awards in accordance with the HR Policy..
·
Training and refreshing managers and
supervisors on the company disciplinary processes so as to ensure consistency
and fairness in the said processes.
Qualifications
·
University degree in social sciences
or equivalent
·
Diploma in HR
·
Labour laws Training
·
8 years in employee relations, 4 of
which should be in employee relations management
Competencies
·
Strong communication skills
·
Excellent negotiation skills
·
Achievement orientation
·
Analytical Thinking
·
Concern for Order & Quality
·
Flexibility
·
Interpersonal Understanding
·
Self Confidence
·
Self Control
·
Teamwork and Cooperation
How to Apply
Maintenance Documents Controller
Location: Nairobi,KE
Brief Description
Document control ensures the
availability of all necessary maintenance documentation for the execution of
checks, controls that all executed maintenance tasks are performed according to
kq procedures and kcaa requirements and evaluates the execution of the
maintenance checks for technical planning and its management.
Responsibilities
·
To prepare physical check packages
for the maintenance checks based on the initial plan and preparation of the
planning engineer, check them for completeness and avail them at the production
areas (BM, LM & W/SHOPS) on a timely basis.
·
To consistently create visibility and
issue work cards to production in all the areas.
·
To control and ensure that all
maintenance tasks called out for are executed in conformity with all regulatory
requirements, organization standards and local procedures as well as
requirements of customer airlines.
·
To evaluate, prepare and report
accurately and on a timely basis the post – check data upon completion to
relevant personnel for further analysis and re-planning as may be necessary.
·
To ensure effective communication and
reporting between technical planning & records and production to facilitate
integrity, planning and control.
·
To maintain and control the
information for acceptable deferred defects in the relevant systems.
Requirements
·
Degree in either Information Science,
Computer science or Diploma in relevant Engineering with 2 years experience in
Documents management.
·
Has basic knowledge of aircraft
regulatory requirements and maintenance documentation.
·
Has basic knowledge on administration
Maintenance Document.
·
Has basic knowledge on IT systems
including MRO Systems and uses on the day to day work.
·
Has basic knowledge on how to
complete standard paperwork and records, filling in forms accurately and
legibly.
·
Has basic knowledge on how to
Maintain a database of information.
·
Has shown an understanding of the
standard language and terminology used in MDC and the entire Technical
organization.
·
Has basic knowledge of policies and
procedures.
Skills
·
Has responded positively and reliably
to customers’ needs demonstrating a can do attitude.
·
Consistently follows policies and
procedures when resolving problems sticking to agreed plans and priorities.
·
Has proven ability to perform
consistently in high pressure and time constrained work environments delivering
on time and to agreed standards.
·
Can manage own time and workload effectively
whilst adapting to the needs of team members.
·
Communicates clearly and confidently
and listens to different points of view, showing understanding and empathy.
·
Has recognized when an issue requires
greater technical know-how and asked for help.
How to Apply
Inflight Performance Manager
Location: Nairobi,KE
Brief Description
Provide support and leadership to
cabin crew to ensure safe, secure cabin operations that guarantees consistent
and passionate service delivery.
Responsibilities
·
Manage implementation of safety and
security standards and procedures that comply with company vision and mission
·
Ensure compliance with all regulatory
requirements and conformity to company safety, security & quality standards
and procedures
·
Conduct regular onboard
audits/inspections to ensure compliance and continuous improvement of safety
and security standards while enhancing guest experience
·
Ensure proper utilization of inflight
utilities to guard against misuse, wastage and damage
·
Develop, monitor and review an
inflight product and service delivery standard that guarantees customer
satisfaction and loyalty
·
Prepare, analyse and monitor crew
data to optimize productivity
·
Develop cabin crew grooming standards
and ensure conformance to company set standards8Ensure crew motivation,
efficiency and well-being
·
Undertake corrective and preventive
actions identified during quality and safety audits, investigations or other
internal reporting mechanisms within the agreed time-frame
·
Accomplish routine monitoring of
safety, security and quality controls activities to ensure on-going conformity
with all regulatory requirements, organizational standards and local
procedures.
Requirements
·
Organization and planning skills
·
Excellent communication skills
·
Computer proficiency
·
Analytical skills
·
At least 2 years experience as a
cabin manager or other managerial skills and experience in relevant field
·
English language proficiency
Additional Details
·
Cabin operations compliance and
conformance to safety, security and service standards
·
Sufficient numbers of staff that are
well trained
·
On time non-conformance closures
·
Quality customer service and on-time
performance
·
Sufficient numbers of staff that are
well trained
How to Apply
Systems Developer
Applications are invited from
suitably qualified candidates for the vacancy of Systems Developer (ERP) with Kenya Airways. The details are as follows:
Role Purpose
To development and maintenance of
reporting, analysis and integration solutions for the business application
systems.
Responsibilities
·
Design, develop and implement
reporting, analysis and integration solutions for the business application
systems.
·
Work very closely with users and
business analysts to understand requirements and then develop or maintain the
required solutions.
·
Identify solution initiatives, which
can be created for better efficiency and process controls within any business
systems environment.
·
Develop and maintain programming
standards and policies for these solutions
·
Advise manager and business analysts
of emerging development strategies, which can provide business benefit.
Qualifications
·
Degree in IT or related field.
·
Certifications in system development
tools and languages.
·
At least 3 years experience in
systems development.
·
Experience in developing in NT/Unix
environments.
·
Certification and solid experience in
developing with Microsoft technologies.
·
Minimum 2 years programming
experience in Visual basic, Java, C++, XML.
How to Apply
Assistant Flight Purser
Location: Nairobi,KE
Brief Description
Consistently deliver quality service
to guests in a safe and secure cabin environment that guarantees guest comfort
and satisfaction, while providing assistance to the flight purser on board and
leadership in economy class.
Responsibilities
·
Deliver onboard quality customer
service according to company set standards to ensure customer satisfaction and
loyalty and make recommendations where necessary for efficiency and customer
satisfaction.
·
Coordinate proper utilization of
company property to guard against wastage, misuse and damage, while ensuring
that all flight documentation is handled correctly.
·
Implement safety and security
standards to ensure compliance to regulatory requirements and company standards
on every flight.
·
Carry out FA performance appraisals
while offering constructive feedback to motivate and improve performance.
·
Carry out duty free sales to maximise
profits on board 6. Manage crew and cabin appearance standards to ensure
compliance with company set standards
Requirements
·
English language proficiency.
·
Leadership and communication training
·
At least 1 year experience as a
flight attendant.
·
Excellent communication skills.
·
Computer proficiency.
·
Experience in customer service
environment desirable.
·
Good knowledge of regulatory
requirements, industry and company policies, procedures and standards.
·
Organizational, planning and
analytical skills
·
Excellent communication skills
·
Excellent leadership and Supervisory
skills
·
Able to work towards achieving
targets without supervision
·
Attention to detail
·
Proactive and dynamic
How to Apply
Simulator Engineer
Location: Nairobi,KE
Brief Description
Performs Simulator Maintenance to
high safety and operational standards as required by KQ, Kenya Civil Aviation
Authority and other Aviation safety regulatory authorities.
Responsibilities
·
Review, analyze and maintain existing
code
·
Develop test programs
·
Perform software tests
·
Development of software and/or
hardware specifications
·
Diagnosing and correcting problems on
the simulators and associated hardware.
·
Perform Preventive Maintenance (PM)
tasks on the simulators, UPS and associated hardware.
·
Perform tasks to support the KQ
simulator group as required.
·
Utilize Maintenance Management System
to record and track maintenance activities.
·
Complete all designated training
activities.
·
Perform preflight and post flight on
designated simulators.
·
Perform basic visual alignments.
·
Run automatic QTG’s. (Qualifications
Test Guide)
·
Refurbishment and hardware
modifications.
·
Comply with KQ and CAE Quality
Management System..
·
Perform housekeeping functions to
maintain the simulators as required.
·
Perform logistics duties, including
parts received, repair, and testing/validation.
·
Inculcating safety culture in Kenya
Airways within the simulator and simulator facility
·
Communicates simulator facility state
and needs to both internal and external stakeholders.
·
Contribute to the processes by
recommending solutions, writing technical sections.
Qualifications
·
Technical degree or 4 years
experience in an electronic, avionic, or technical related field.
·
Computer literate (PC and / or
computer mainframe/architecture
·
Proficiency in operating test
equipment (oscilloscope, multi-meter, signal generator, logic analyzer, etc.).
·
Knowledge in analog and digital
theory.
·
Strong C++ and object oriented
programming
·
Minimum 1 year of Experience
How to Apply