WHO WE ARE: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global
leader of “pay-as-you-go” energy for off-grid customers.
Since its commercial launch in
October 2012, M-KOPA has connected more than 400,000 homes in Kenya, Tanzania
and Uganda to solar power, and is now adding over 500 new homes each day.
The success of M-KOPA (M= mobile,
KOPA= to borrow) stems from making solar products affordable to low-income
households on a pay-per-use instalment plan.
All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments.
This connected design means that
M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per
day) via the company’s proprietary cloud platform, M-KOPANET.
As of November, 2016 M-KOPA employs
over 1000 full time staff across East Africa and sells through a network of
over 1,000 direct sales agents. It has also commenced licensing its technology
to partners in other markets.
M-KOPA has been recognised for its
pioneering business mode and scale, notably winning the 2015 Zayed Future
Energy Prize, being selected as the top New Energy Pioneer at the 2014
Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in
Sustainable Finance Award.
M-KOPA has also successfully tested a
range of new products that leverage its relationship with customers, and
M-KOPA’s unique competencies in mobile telecommunications and ICT.
To ensure that the research and
development of new products add value to (and do not distract from) its core business,
M-KOPA is establishing the M-KOPA Labs.
The Labs will be a dedicated business
unit within M-KOPA that will define and test extensions of the M-KOPA
asset-based credit model for off-grid-power to new products and services.
ROLE PROFILE
M-KOPA is seeking:
Position Title: Senior
System Engineer
Location: Nairobi
Reporting to: Head of Platform Operations
OVERALL PURPOSE: M-KOPA is looking for an Senior System Engineer who will be
responsible for carryng out project work to completion, escalations from Global
Service Desk and managing Azure infrastructure.
This in turn will require the
successful candidate to interact with different departments in order to
understand fully the business flow and co-ordinate to complete projects.
KEY ACCOUNTABILITIES
Main Responsibilities:
·
Installing, configuring, testing and
maintaining operating systems , application software and system management
tools.
·
Responsible for network and
application security.
·
Ensuring the highest levels of
systems and infrastructure availability
·
Managing and monitoring all installed
systems and infrastructure.
·
Resolve server or application related
support issues.
·
Maintain security, backup and
redundancy strategies.
·
Provide 2nd and 3rd level support.
Incumbent Requirements:
– Education;
·
Bachelor’s degree in a related field
– Experience;
·
At least 4 years’ working experience
in a similar role
– Skills;
·
Demonstrated Windows Server skills
(IIS, Containers, PowerShell, Service Fabric, Fallover clusters, Load
balancing)
·
Demonstrate capabilities in managing
and administering Iaas, Paas and Saas.
·
Demonstrate SQL Server Database
administrative skills.
·
Sound cloud experience, preferably in
Microsoft Azure.
·
Team leadership skills; assigning
tasks o junior engineers as well as following on tasks to completion.
·
Ability to self-manage projects as
well as prioritizing them.
·
Experience with automation software
e.g. Puppet, Cfengine, Chef and Octopus.
·
Ability to asses, plan and build on
capacity.
·
Demonstrate Window Server
Administration skills.
·
Experience in monitoring systems.
·
Solid understanding of network
protocols and services.
·
Experience in dealing with server
security issues.
·
Review all backups and periodically
check the validity of the same by running trial restorations on test servers.
·
Scripting in Windows environment
using PowerShell.
·
Training and documentation of all
systems.
·
Provide technical support working
with the Global Service Desk.
·
Excellent verbal and written
communication skills.
REMUNERATION: Competitive covering a monthly salary, performance bonus and
medical benefits reflective of the candidate’s experience and skills.
Personal Attributes:
·
Flexible during times of change.
·
Strong written and oral communication
skills.
·
Strong interpersonal and operational
skill sets.
·
Adept at conducting research into
project-related issues and products – strong analytics skills.
·
Must be able to learn, understand,
and apply new technologies.
·
Strong Customer service skills and
focus required.
·
Ability to effectively prioritize and
execute tasks in a high-pressure environment is crucial.
·
Tenacious, driven, energetic and a
high degree of professional integrity.
TO APPLY
To apply, please logon HERE. Click on the
“click to apply” button adjacent to this job and follow the application
instructions. It is advised to complete all the required fields as requested as
well as any assessments stipulated as a requirement.
ROLE PROFILE
M-KOPA is
seeking:
Position
Title: Team Leader – Telesales
Location: Nairobi
Reporting to: Sales Manager
OVERALL
PURPOSE: M-KOPA is looking for a Telesales Team Leader to ensure the
Telesales Representatives can reach out to a wider customer base for the
company’s products and services.
The Team Leader is expected to lead
the TSRs and continually find ways of improving the service we provide our
customers through skill, experience, ingenuity and tenaciousness to meet the
set targets.
This in turn will require the
successful candidate to interact with different departments to understand fully
the business flow and co-ordinate to complete projects.
KEY
ACCOUNTABILITIES
Main
Responsibilities:
·
Lead and manage the team to meet the
sales target.
·
Develop the team so that they become
increasingly capable and skilled.
·
Understand the business function of
the team you will be leading, how it fits into the goals of M-KOPA and improve
the performance of it.
Incumbent
Requirements:
– Education
and Experience;
·
Diploma, Associate degree
·
Minimum of 2 years’ experience in
Outbound Call Centre.
– Skills;
·
Proficiency in Microsoft Office.
·
Strong personal communication skills
and influencing skills.
·
Highly developed analytical skills.
·
Proven team leader skills including
both management and leadership.
·
Has developed soft skills that allow
the team leader to meaningfully develop the TSR team.
·
Excellent written and verbal
communication skills (articulate) coupled with good listening and critical
reasoning skills.
·
Proactive, confident, energetic and
able to work under pressure with a positive attitude and use good organisation
skills.
·
Mentoring/ coaching skills experience
·
Excellent interpersonal skills
·
Team leader skills
·
Training skills
·
Problem solving and decision making
skills
·
Exposure to calling an open-minded
base will be preferred
REMUNERATION: Competitive covering a monthly salary, performance bonus and
medical benefits reflective of the candidate’s experience and skills.
Personal
Attributes:
·
Flexible during times of change.
·
Strong written and oral communication
skills.
·
Strong interpersonal and operational
skill sets.
·
Adept at conducting research into
project-related issues and products – strong analytics skills.
·
Must be able to learn, understand,
and apply new technologies.
·
Strong Customer service skills and
focus required.
·
Ability to effectively prioritize and
execute tasks in a high-pressure environment is crucial.
·
Tenacious, driven, energetic and a
high degree of professional integrity.
TO APPLY
To apply, please logon HERE. Click on the “click to apply” button adjacent
to this job and follow the application instructions. It is advised to complete
all the required fields as requested as well as any assessments stipulated as a
requirement.
PLEASE NOTE
M-KOPA Solar is an equal opportunity
and affirmative action employer committed to assembling a diverse, broadly
trained staff.
Women, minorities and people with
disabilities are strongly encouraged to apply.
In compliance with applicable laws
and in furtherance of its commitment to fostering an environment that welcomes
and embraces diversity, M-KOPA does not discriminate on the basis of race,
colour, creed, religion, national origin, sex (including pregnancy and
parenting status), disability, age, sexual orientation, gender identity or
expression, marital status or genetic information in its programs or
activities, including employment.
M-KOPA, as a policy, does not
collect/charge any money as a pre-employment or post-employment requirement.
This means that we never ask for ‘recruitment fees’, ‘processing fees’,
‘interview fees’ or any other kind of money in exchange for offer letters or
interviews at any time during the hiring process.
Due to the large number of
applications received by us, we regret that you will not be contacted unless
you are short listed for the post and invited for an interview. Therefore, if
you have not heard from M-KOPA within 4 weeks of the date of the deadline your
application, you should assume that you have not been successful on this
occasion.
This measure has been taken in the
interests of efficiency and cost effectiveness and we apologize for any
inconvenience this may cause.
