Kenya Orient Insurance Limited
Job Title: Branch Manager – KTDA
Location: Nairobi
Division / Department: Underwriting
Immediate Supervisor: Regional Manager
Overall Responsibility: The position is in charge of branch operations and ensuring that
they meet or exceed set performance targets in respect to underwritten premium,
client recruitment, client retention, service quality, debt management and
expense control.
·
Promote business growth and achieve
set growth targets by aggressively marketing the branch to potential customers
and increasing the services provided to existing ones. This will include
monitoring market activities and identifying ways in which the company’s
services can be improved and rendered more competitive
·
Ensure that both internal and
external reporting requirements are complied with fully and that reports are
accurate and timely
·
Ensure that branch operations run
smoothly and profitably so that quality service is provided to customers at all
times
·
Set performance standards for the
branch that are in line with the Company’s business targets and ensure that
staff understand those targets and have the capacity to achieve them. This will
include ensuring that staff are well trained in their jobs and regular
monitoring of performance
·
Promote a positive image for the
company by ensuring quality service and professionally handling customer
complaints.
·
Improve business for the company by
maintaining good customer relations
·
Take charge of security matters at
branch level and ensure compliance with set policies and procedures
·
Ensure compliance on cash and carry
regulation/guidelines and make sure the company credit policy is not flouted
and be held accountable for the compliance of this guideline
·
Prepare of monthly management report
giving details of branch performance, business acquired and lost and feedback
on market practices from customers for action or improvement
·
Visit, develop and maintain good
rapport with customers and handle their queries, and reporting on any
significant/persistent concerns to management
·
Analyse documents for the different
classes of insurance to determine the degree of risk considering the
underwriting factors for each particular class, determine and decline excessive
risks
·
Ensure all risk assessments and
decisions are made on acceptability and costing
·
Ensure business accepted is
documented with agreed terms
·
Direct involvement in business follow
ups for existing clients and making decisions on renewal terms to apply based
on past performance
·
Maintain communication to agents,
brokers, and other stakeholders to obtain further market information, quote
rates, or explain the company’s underwriting policies
·
Ensure renewal notice letters are
sent to clients and following up if the renewals were received by the client
·
Handle all human resource
administrative issues of the branch staff regarding supervision and
departmental requirement on staffing, appraisals, training, discipline and
absence
·
Provide technical guidance to staff
·
Coordinating marketing drives and
marketing activities for the branch and regularly submitting the periodic
reports.
·
Participating in building and
enhancing good public image through various public relations initiatives.
·
Validating all claims and ensuring
that they are promptly communicated to the Claims Department and supporting
documents submitted.
·
Leading and motivating the branch team
to ensure achievement of branch objectives in alignment with company strategy
Requirements
·
A bachelor’s degree in Business
Administration or equivalent
·
ACII / AIIK Qualification
·
6 years’ Relevant Work
Experience
·
Excellent Verbal and written
communication
Competencies
·
Knowledge in Claims, Underwriting and
pricing
·
Risk perception and assessment
·
Ability to lead and develop others
·
Ability to build relationships,
innovative, analytical thinking and customer orientation.
How to Apply:
If you are interested in the position
and have the required qualifications, skills and experience, kindly CLICK HERE to apply online on or before Wednesday 17th May, 2017.
Job Title: Human Resource Executive (6 Months Contract)
Location: Head Office
Division /
Department: Human Resource
Immediate
Supervisor: Senior Human Resource Executive
Overall
Responsibility: The position is responsible for ensuring effective service
delivery to all staff in support of achievement of overall company objectives.
Reporting to the Assistant Manager –
Human Resource, the HR Executive will support efforts to attract, develop and
retain a skilled and motivated staff that will drive the business to achieve
its strategic objectives, while enhancing employee development through
performance management and training.
Key Tasks,
Duties and Responsibilities
·
Assist in developing, reviewing and
maintenance of appropriate HR practices, policies and procedures;
·
Assist in Developing and implementing
the Annual HR business plan in line with the Corporate Strategic Plan;
·
Implement staff motivation and
retention initiatives to ensure staff are highly engaged;
·
Assist in Coordinating, monitoring
and evaluating performance management and appraisal processes for all staff;
·
Ensure timely and accurate payroll
administration for all staff;
·
Ensure the Timely and accurate
administration of Employee Benefits (including medical, Leave, pensions, Group
Life & WIBA);
·
Serve as the departments resource
driving compliance
·
Act as the department’s
representative in key engagements (i.e. welfare committee, ISO & OPI
Teams)
·
Assist in carrying out staff audits ,
identifying gaps and taking necessary action to close the gaps;
·
Review departmental resource requests
versus the organizations staff establishment;
·
Generation of necessary staff reports
and metrics for management decision making;
·
Facilitate the implementation of
staff movement relating to promotions, transfers or discharge;
·
Assist in Recruitment, On-boarding,
training and other employee engagement initiatives;
·
Maintain the Filing system and up to
date accurate staff data/ records;
·
Managing the HRMS System in an
accurate manner and preparing weekly, monthly and annual staff analysis and
ad-hoc reports
·
Maintaining HR Service related
trackers to aid in the improvement of the departmental service Levels;
·
Managing the staff records and
implementing the relevant actions (probation, contract renewal, disciplinary
letters, termination, resignation, promotion, internship, NITA, Induction
programs)
·
Any other duties as may be assigned
from time to time.
Requirements
·
University Graduate in HRM
·
Higher Diploma in HR Management
·
3 years’ relevant work Experience
·
Excellent Verbal and written
communication
Competencies
·
Knowledge of policies and procedures
·
Recruiting, selection and placement
·
Performance Management/Career
management
·
Talent Management
·
Employee Relations
How to Apply:
If you are interested in the position
and have the required qualifications, skills and experience, kindly CLICK HERE to apply online on or before Wednesday 17th May, 2017.
Job Title: Assistant Branch Manager – Eldoret
Location: Eldoret
Division /
Department: Underwriting
Immediate
Supervisor: Regional Manager
Overall
Responsibility: The position is in charge of branch operations and ensuring that
they meet or exceed set performance targets in respect to underwritten premium,
client recruitment, client retention, service quality, debt management and
expense control.
Key Tasks,
Duties and Responsibilities
·
Promote business growth and achieve
set growth targets by aggressively marketing the branch to potential customers
and increasing the services provided to existing ones. This will include
monitoring market activities and identifying ways in which the company’s
services can be improved and rendered more competitive
·
Ensure that both internal and
external reporting requirements are complied with fully and that reports are
accurate and timely
·
Ensure that branch operations run
smoothly and profitably so that quality service is provided to customers at all
times
·
Set performance standards for the
branch that are in line with the Company’s business targets and ensure that
staff understand those targets and have the capacity to achieve them. This will
include ensuring that staff are well trained in their jobs and regular
monitoring of performance
·
Promote a positive image for the
company by ensuring quality service and professionally handling customer
complaints.
·
Improve business for the company by
maintaining good customer relations
·
Take charge of security matters at
branch level and ensure compliance with set policies and procedures
·
Ensure compliance on cash and carry
regulation/guidelines and make sure the company credit policy is not flouted
and be held accountable for the compliance of this guideline
·
Prepare of monthly management report
giving details of branch performance, business acquired and lost and feedback
on market practices from customers for action or improvement
·
Visit, develop and maintain good
rapport with customers and handle their queries, and reporting on any
significant/persistent concerns to management
·
Analyse documents for the different
classes of insurance to determine the degree of risk considering the
underwriting factors for each particular class, determine and decline excessive
risks
·
Ensure all risk assessments and
decisions are made on acceptability and costing
·
Ensure business accepted is
documented with agreed terms
·
Direct involvement in business follow
ups for existing clients and making decisions on renewal terms to apply based
on past performance
·
Maintain communication to agents,
brokers, and other stakeholders to obtain further market information, quote
rates, or explain the company’s underwriting policies
·
Ensure renewal notice letters are
sent to clients and following up if the renewals were received by the client
·
Handle all human resource
administrative issues of the branch staff regarding supervision and
departmental requirement on staffing, appraisals, training, discipline and
absence
·
Provide technical guidance to staff
·
Coordinating marketing drives and
marketing activities for the branch and regularly submitting the periodic
reports.
·
Participating in building and
enhancing good public image through various public relations initiatives.
·
Validating all claims and ensuring
that they are promptly communicated to the Claims Department and supporting
documents submitted.
·
Leading and motivating the branch
team to ensure achievement of branch objectives in alignment with company
strategy
Requirements
·
A bachelor’s degree in Business
Administration or equivalent
·
ACII / AIIK Qualification
·
6 years’ Relevant Work
Experience
·
Excellent Verbal and written
communication
Competencies
·
Knowledge in Claims, Underwriting and
pricing
·
Risk perception and assessment
·
Ability to lead and develop others
·
Ability to build relationships,
innovative, analytical thinking and customer orientation.
How to Apply:
If you are interested in the position
and have the required qualifications, skills and experience, kindly CLICK HERE to apply online on or before Wednesday 17th May, 2017.
Job Title: Assistant Legal Officer
Location: Head Office
Division /
Department: Claims (Legal)
Immediate
Supervisor: Senior Legal Officer
Overall
Responsibility: The position is responsible for controlling matters under
litigation with external lawyers, all legal cases under their services, and out
of court settlements and/or recoveries in liaison with the Senior Legal
Officer.
Key Tasks,
Duties and Responsibilities
·
Assist in appointment of defence
lawyers where action is brought against the company and ensure at all times the
advocates work in the best interest of the Company.
·
Assist in recovery of company outlay
from negligent third parties.
·
Assist in negotiating amicably, out
of court settlements.
·
Review investigation reports, to
ensure that they are comprehensive enough to meet the need for which they were
sought, and recommend remedial action as necessary
·
Assist in processing of
payments to claimants and service providers
·
Assist in legal research and
preparing legal opinions to both external and internal clients.
·
With the assistance of Senior legal
officer, respond to any correspondence and/or enquiries regarding claims legal
issues.
·
Maintain adequate reserves for legal
claims.
·
Prepare legal documents as required.
·
Any other duties that may be assigned
from time to time.
Requirements
·
Bachelor of Law degree
·
Legal Diploma Graduate
·
Cumulative 1 Year Work Experience in
the Legal Field
·
Awaiting/ Admitted to the Bar as an
advocate of the High Court
·
Excellent Verbal and written
communication
Competencies
·
Legal Knowledge
·
Insurance products and services
·
Insurance principles and practice
·
Claims management/handling
How to Apply:
If you are interested in the position
and have the required qualifications, skills and experience, kindly CLICK HERE to apply online on or before Wednesday 17th May, 2017.
Job Title: Assistant Underwriting Executive
Location: Nakuru
Division /
Department: Underwriting
Immediate
Supervisor: Branch Supervisor
Overall
Responsibility: The position is responsible for in accordance with laid down
underwriting procedures in the company and to ensure effective and efficient
service delivery to customers
Key Tasks,
Duties and Responsibilities
·
Assisting with the review of all
applications for insurance – determine the profiles of risks presented to the
branch/company for insurance and assess their acceptability or otherwise.
·
Assisting in reviewing all reports
from various service providers relating to proposals for insurance.
·
Assisting in reviewing proposals for
insurance and adjust benefits where necessary by reviewing previous files,
worksheets, etc. assessing risks.
·
Participating in sales initiatives.
·
Assisting in timely preparation and
dispatch of policy documents.
·
Assisting in reviewing suspense items
and follow up on outstanding requirements with a view to reconciling them in
record time.
·
Assisting in timely processing of
quotations and tender documents.
·
Liaising with intermediaries for
business support.
·
Assisting in processing of credits
and refunds.
·
Any other duties assigned by
management in line with task.
Requirements
·
A bachelor’s degree from a recognized
university
·
Pass in at least one paper in ACII or
equivalent
·
1 year relevant working experience
Required
Competencies
·
Knowledge of underwriting and pricing
·
Knowledge of products and services
·
Claims Knowledge
·
Risk Perception and assessment
·
Underwriting management process
How to Apply:
If you are interested in the position
and have the required qualifications, skills and experience, kindly CLICK HERE to apply online on or before Wednesday 17th May, 2017.
Only shortlisted candidates will be
contacted.
“We are an equal opportunity
employer”