Job Title: Customer
Service Staff
Department: Customer Service
Ref No: CS/ RHL/2017
Location: Nairobi
Position Summary: The Customer Service Staff’s main function will be to Interact
with customers, to provide process information in response to inquiries,
concerns and requests about products and services and resolving product and
service problems.
Typical responsibilities include, but
are not limited to the following:
·
Deal directly with customers either
by telephone, electronically or face to face.
·
Attracts potential customers by
answering product and service questions; suggesting information about other
products and services.
·
Opens customer accounts by recording
account information.
·
Maintain customer databases.
·
Resolves products or service problems
by clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
·
Obtain and evaluate all relevant
information to handle product and service inquiries.
·
Provide pricing and delivery
information.
·
Process orders, forms, applications,
and requests
·
Organize workflows to meet customer
timeframes.
·
Direct requests and unresolved issues
to the designated resource.
·
Keep records of customer interactions
and transactions.
·
Record details of inquiries,
comments, complaints and action taken.
·
Prepare and distribute customer
activity reports.
·
Communicate and coordinate with
internal departments.
Qualifications / Position
Requirements
·
2 years’ experience in similar market
·
Excellent customer service skills
·
Technology savvy
·
Good communication skills
·
Willingness to learn
·
Knowledge of customer service
principles & practices
·
Product knowledge
·
Degree in Customer Service.
How to Apply
Send resume and cover letter to jobs.recruitmenthub@gmail.com quoting the above reference number.