Position: Bank
Teller
The Role: Accurately and efficiently process and record routine
transactions for bank customers including cashing cheques, accepting deposits
and withdrawals, processing loan payments and money transfers.
Promote and advise on the bank’s
products and services.
Responsibilities
·
Receive and count working cash at
beginning of shift
·
Identify customers, validate and cash
cheque
·
Accept cash and cheques for deposit
and cheques accuracy of deposit slip
process cash withdrawals
process cash withdrawals
·
Perform specialized tasks such as
preparing cashier’s cheques, personal money orders, issuing traveler’s cheques
and exchanging foreign currency
·
Perform services for customers such
as ordering bank cards and cheques
·
Receive and verify loan payments,
mortgage payments and utility bill payments
·
Record all transactions promptly,
accurately and in compliance with bank procedures
·
Balance currency, cash and cheques in
cash drawer at end of each shift
·
Answer inquiries regarding checking
and savings accounts and other bank related products
·
Attempt to resolve issues and
problems with customer’s accounts
·
Initiate and open new accounts
·
Explain, advise on and promote bank
products and services to customers
·
Identify referral opportunities and
make relevant referrals
·
Ensure compliance with all internal
controls and established policies and procedures
Education and Experience
·
Degree/Diploma in Finance related
course or equivalent
·
Some clerical, administrative, cash
handling, sales or customer service experience preferred
·
Knowledge of customer service
principles
·
Relevant computer skills
·
Prior experience in similar position
highly preferred
Key Competencies
·
Strong numerical ability
·
Good listening and communication
skills
·
Customer service orientation
·
Accuracy and attention to detail
·
Time management
·
Problem solving
·
Honesty and integrity
·
Teamwork
·
Stress tolerance
Qualified persons to apply at recruitment@cdl.co.ke
Only shortlisted candidates will be
contacted
