Job Title: Senior
Sales Officer
Description: Designed, engineered and built in Kenya, Mobius Motors sells
highly durable, highly affordable vehicles for Africa’s mass market.
Versatile, rugged and durable, it is designed
for African cities whilst still being extremely capable off-road.
The role will work closely with local
dealer partners in generating vehicle sales and delivering an exceptional
customer experience throughout the sales process.
Specific duties include, but are not
limited to:
1. Sales Generation & Administration
·
Plan, manage and monitor day to day
activities of the Sales team.
·
Maintain strong relationships with
key strategic customers such as large NGOs, government buyers and high
potential individual entrepreneurs.
·
Enhances sales officers accomplishments
and competence by planning delivery of solutions; answering technical and
procedural questions for less experienced team members; teaching improved
processes; mentoring team members.
·
Support the identification and
evaluation potential local vehicle agent partners in specified locations
throughout Kenya. On-board agents and support consistent brand messaging within
this network.
·
Keeps management informed by
submitting activity and results reports, such as daily call reports, weekly
work plans, and monthly and annual county analyses.
·
Process payments, refunds and confirm
receipt of payment, verifying accuracy and completeness of documentation on
sales.
·
Coordinate Sales Officers to manage
and prioritise list of target buyers both with existing customer contact
information and newly interested customers from marketing initiatives.
·
Support the identification and use of
opinion leaders to better introduce our product into the market.
2. Vehicle Registration, Compliance
& Support
·
Work with the Procurement and Regulatory
Department to ensure the customer obtains an associated license plate.
·
Develop full understanding of local
compliance and registration requirements and identify any potential
conflicts/issues within organisation and with customer.
·
Coordinate Sales Officers to create a
customer quotation for vehicle sale and issue final registration documentation
(VIN, configuration, customer invoice).
·
Coordinate Sales Officers to confirm
all purchase orders match sales data entered (VIN, configuration, customer invoice).
·
Verify completeness and accuracy of
transaction prior to vehicle release. For direct delivery; coordinate, send and
receipt documents and final payment.
3. Vehicle Production Services
·
Work with Production and Sales &
Marketing teams to ensure timely flow of vehicle orders to meet customer demand
requirements and production schedules.
·
Manage and develop sales planning
documentation and processes to “fulfil” production-planning requirements.
Qualifications
An ideal candidate should combine
outstanding technical skills in sales with excellent interpersonal and
communication skills to work effectively with a multidisciplinary team.
They should possess a strong skill
set in creative and strategic thinking along with excellent perception, a wide
latitude for independent actions (including independent judgement) and the
ability to prioritize multiple tasks and take initiative regularly.
They should be rigorous, pragmatic
and on-the-ground solution focussed – not overly academic.
Required
·
Education from a top university in
Kenya with an undergraduate and/or graduate degree
·
3-4 years related experience in
managing a team in sales or marketing
·
Local knowledge – solid
understanding of the car market in Kenya
·
Exceptional attention to detail and
high quality deliverable outputs
·
Ability to grasp complex concepts and
systems quickly, and express them in simple ways
·
Ability to multi-task in a fast paced
environment and to remain graceful under pressure
·
High degree of resourcefulness;
looking beyond the normal channels of information to dig out data necessary to
understand the market potential of the opportunity
·
Ability to take ownership and
accountability of project timeline and results
·
Proficiency in Excel, Project, Power
Point and Word as well as in CRM systems
·
Strong presentations skills,
including excellent oral communication skills
·
High sense of drive and urgency in
achieving our vision
·
Ability to adapt to a dynamic working
environment and work within a diverse team
·
Extreme patience and a good sense of
humour
·
Excellent interpersonal skills to
work effectively with others
·
A start-up personality;
entrepreneurial, ambitious, independent, systematic attention to detail,
structured thinker, goal-oriented, flexible and able to deal well with setbacks
·
Fluency in English and Kiswahili
·
Valid driver’s license
How to Apply
Email your application to recruiting@mobiusmotors.com
Job Vacancy: Service Administrator
Description: Designed, engineered and built in Kenya, Mobius Motors sells
highly durable, highly affordable vehicles for Africa’s mass market. Versatile,
rugged and durable, it is designed for African cities whilst still being
extremely capable off-road.
We are seeking to hire an exceptional
entry level or mid-career professional interested in a truly unique
entrepreneurial opportunity to create impact on a global scale.
The successful candidate shall lead
efforts to develop and maintain a strong Aftersales service and warranty
relationship with our customers, subcontractors and manufacturers in Kenya and
beyond.
The role will require a close working
relationship with the Commercial Director, Service and Warranty Associate,
Aftersales Manager, and both the Marketing and Sales Teams.
Specific
duties include, but are not limited to:
·
Routinely calling customers,
documenting and escalating all issues raised.
·
Receive customer service instructions
and open job cards for the same.
·
Advice customers on service routines,
check-ups and defect reports.
·
Ensure bumper to bumper checks are conducted
on each vehicle brought in for service/repairs.
·
Clearly and consistently record
complaints, causes and corrections of all repairs done by the Aftersales
Technicians.
·
Ensure proper escalation of customer
issues via defined escalation process.
·
Track all costs related to all
maintenance and repair issues; sublets, expense claims, mileage claims etc.
·
Provide regular updates to customers
on the service/repair progress on their vehicles.
·
Maintain and update maintenance and
repair schedules for all vehicles in the field.
·
Assist in implementing service and
recall campaigns.
·
Ensure service history for customers
is created per vehicle.
·
Send service reminders to customers
and follow up to ensure service targets are achieved.
·
Assist in Commercial data review and
updating from time to time.
·
Assist in warranty administration.
·
Create weekly reports; throughputs,
response time, resolution time, parts delivery time etc.
Qualifications
An ideal candidate should have a
track record of academic and professional achievement and demonstrate a strong
business acumen and passion for Mobius’s business.
He or she should combine expertise in
Aftersales service and warranty and customer service with exceptional
communication, interpersonal, and leadership skills as well as on-the-ground
pragmatism and patience necessary to manage ambiguities involved with an
early-stage venture in a developing country.
Most of all, they should demonstrate
integrity and accountability.
Required
·
Bachelor’s degree (minimum) in
technical subject with 3.4 GPA or higher from a top university worldwide
·
Minimum 1 years’ experience in
aftersales, customer service or other similar roles for top tier companies
·
Experience from the automotive
industry will be an added advantage
·
Excellent interpersonal skills to
build strong rapport with others
·
Detail oriented and capable of
delivering high quality outputs
·
Ability to effectively communicate
timelines and project progress with both internal and external management teams
·
A start-up personality;
entrepreneurial, ambitious, independent, detail oriented, proactive, flexible,
and resilient
·
Excellent problem solving and
analytical ability in cross-functional and multi-cultural environment; able to
define problems, collect relevant data, extract meaning, and draw valid conclusions
·
A good sense of humour and an
appreciation for different cultures
How to Apply
Email your application to recruiting@mobiusmotors.com