Customer Service/ Sales Assistant
Industry: Retail
Location: Nairobi
Our client an international retail
outlet with a network of over 80 stores worldwide. They operate across
different formats like duty free shops in airports, borders, downtown, seaports
as well as convenience stores, food & beverage and luxury retail outlets.
Candidates with experience working in duty-free shops, high- end hotels, and key supermarkets with interaction with international clientele are encouraged to apply.
Responsibilities:
·
Greeting customers who enter the
shop.
·
Be involved in stock control and
management.
·
Assisting shoppers to find the goods
and products they are looking for.
·
Being responsible for processing cash
and card payments.
·
Stocking shelves with merchandise.
·
Answering queries from customers.
·
Reporting discrepancies and problems
to the supervisor.
·
Giving advice and guidance on product
selection to customers.
·
Balancing cash registers with
receipts.
·
Dealing with customer refunds.
·
Keeping the store tidy and clean,
this includes hovering and mopping.
·
Responsible dealing with customer
complaints.
·
Working within established
guidelines, particularly with brands.
·
Attaching price tags to merchandise
on the shop floor.
·
Responsible for security within the
store and being on the lookout for shoplifters and fraudulent credit cards etc.
·
Receiving and storing the delivery of
large amounts of stock
·
Keeping up to date with special
promotions and putting up displays.
Requirements:
·
Minimum Diploma in relevant field
·
At least 3 years’ experience in
retail or hospitality industry
·
Service oriented, sales minded,
willing to sell
·
Dynamic, flexible and social
·
Clean look, accurate and always on
time
·
Team spirit
·
Trustworthy
·
Perfect English knowledge
(read/spoken). Ability to write in English is an asset as well
·
Retail/sales experience, ideally with
international end-customers
·
Ability to carry small amount of
goods with suitable machines (pallet truck, etc.) is an asset
·
Ability to work with basic IT
software (PC, SAP, etc.) is an asset
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Customer Service/ Sales Assistant)
to jobs@corporatestaffing.co.ke before 22nd March, 2017.
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing
Only candidates short-listed for
interview will be contacted.