Job Title: Customer Service Representative
Locations: Kilifi, Voi, Mpeketoni, Ukunda, Kwale, Malindi,
Kericho, Bomet, Bungoma, Kitale,
Lodwar, Homabay, Lokichoggio, Garissa, Narok and Nyahururu (2 each per location)
Summary: Our client a Leading Pay TV service provider seeks to
appoint highly energized, suitably qualified and ambitious individuals to join
their expanding dynamic and highly motivated Business Hall team as Customer
Service Representatives.
Duties and Responsibilities:
·
To provide excellent customer service
in sales and after-sales situations
·
To respond to general customer
inquiries and complaints in a timely manner and to resolve issues to
satisfaction of customer based on company policy
·
To project a professional company
image
·
Accurately respond to questions and
assist customers with product features, installation, setup, troubleshooting
and hardware operations
·
Assist customers with their billing
and payments needs and accepting payments
·
Sell multiple entertainment products
and services as well as hardware systems and accessories
·
Maintaining a professional
appearance, behavior, and conduct
·
Effectively work with peers in a team
focused environment
·
Perform other duties as required
Skills and Competencies:
Key Competencies:
·
Professional competence
·
Time management
·
Resulted -orientation of adjectives
·
High implementation capability
·
Good problem analysis and problem
solving skills
Work related capability:
·
Good (verbal and written)
communication skills and Interpersonal Skills
·
Ability to maintain confidentiality
·
Work effectively to support various
levels of management.
·
Good social fit within the region of
operation
Education/Experience:
·
Bachelor’s degree from accredited
university in any major
·
Fluency in English and Swahili
·
Prior customer service experience
preferred
Qualified
candidates to forward CV to info@royalagencies.org
Only the shortlisted candidates will
be contacted