The Store manager is the face of the company to most of the
clients, and is responsible for providing a world-class customer experience, as
well as managing the day-to-day running and performance of the store.
The main purpose of the job is to increase store profits and
ensure that excellent customer care standards are met.
Store Manager
Job Responsibilities
Sales
·
Drive business through hands-on
assertive selling, reaching sales targets and increasing company profits
·
Establish and maintain professional
sales standards & sales techniques.
·
Establish brand awareness and in
depth product knowledge.
·
Execute reductions, price changes and
transfers as necessary
·
Perform sales support functions
related to Point of Sales (POS) procedures
·
Understand sales targets and
analysis, comparable sales to last year, sales to budget and future sales
trends to maximize profitability
·
Accurate recording of sales figures
Customer Service
·
Provide direct customer service and
handle all customer requests, queries and complaints courteously and
professionally on the sales floor, in the fitting rooms and at the cash point.
·
Advise customers on all aspects of
their purchases, including garment care, ringing up sales, handling all
required transactions, issuing receipts and packing merchandise
·
Ensure fitting rooms are ready for
customers by promptly clearing our merchandise and returning it to the sales
floor
·
Keep the shop floor clean and tidy
Staff Management
·
Interview, recruit, on-board,
supervise, train, manage and motivate sales staff.
·
Ensure proper staff planning
according to budget and store needs
·
Assist with organising sales staff
rotas and scheduling, ensuring the right staff levels including during peak
seasons and holidays
·
Create and act on plans for future
people development needs within the sales team
·
Maintain an overview of all Employee
Relations responsibilities in the store to ensure a positive work environment
·
Handle performance management issues
such as providing ongoing constructive feedback, conducting appraisals and
mid-year/annual performance reviews of junior staff/supervisees.
Qualifications for the Store Manager Job
·
3 – 5 years sales experience
·
Exceptional customer service and
interpersonal skills, including the ability to maximize customer satisfaction.
·
Proven organizational and analytical
skills
·
Ability to be sales-driven and
results-oriented by taking action, relating all decisions back to store
performance & results and working to improve P&L
·
Strong merchandising skills with the
ability to drive the business through creativity and fashion knowledge
·
Ability to take own initiative and
take responsibility for actions
·
Ability to work strategically,
tactically and operationally
·
Ability to multitask in a fast paced
environment, work under pressure and prioritize effectively
How to Apply
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2559”, Your Full name & Phone number e.g. 2559 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 30th January 2017Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2559”, Your Full name & Phone number e.g. 2559 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.