The Retail Trade Association of Kenya
(RETRAK) is the voice of the retail industry with the main objective being to
provide retailers with a central representative body to put across their agenda
and retail trade concerns to government agencies, parliament and other bodies
for their benefit.
Members include supermarkets,
furniture, eyewear shops, bookshops and apparel among others.
Job Title: Member Services Officer
Reporting To: Chief
Executive Officer
The Member Services Officer shall be
responsible for all administrative functions of RETRAK membership including
promotion, recruitment, retention, renewal, preparation of membership reports,
and maintenance of the membership database and managing all aspects regarding
the membership.
Specific Responsibilities
a) Membership recruitment and
retention,
b) Maintaining an updated members
database;
c) Coordinating subscriptions follow
up;
d) Coordinating RETRAK outreach
operations;
e) Marketing and promoting RETRAK to
all related and associated bodies as directed by Board or CEO.
f) Identifying and developing new
recruitment or promotional avenues to raise awareness of the Association;
g) Conducting client calls to ensure
that their issues of concern are resolved
h) Carrying out training needs
assessment for members; Identifying emerging issues and areas of training for
members;
i) Liaising with the team and others
related to retail on emerging issues in the retail industry;
j) Designing and implementing
programs arising from member related research;
k) Developing and implementing
member’s welfare programmers and activities;
l) Performing any other lawful duties
as may be assigned.
Qualifications
a) A Bachelor’s Degree in social
sciences,(business management, communications , PR Marketing) or its
equivalent or related field from a recognized university;
b) IT proficiency in use of MS Word,
Excel, Access, Power-point, and e-mail; and
c) Four years’ experience in a
similar position.
d) Strong and confident communicator.
Key competencies
a) Ability to anticipate, understand,
and respond to the needs of members and to meet or exceed their expectations;
b) Strong interpersonal skills,
strong and confident communicator;
c) Effective organizing and planning
skills;
d) Ability to establish and maintain
good working relationships with RETRAK members;
e) High degree of confidentiality.
How to Apply
Email
your CV to retrakenya@gmail.com
