Customer Solutions Associate
Branch.co
Full Time, Nairobi
Branch Overview: Branch.co delivers world-class financial services to the mobile
generation. The spread of smartphones presents an incredible opportunity for
the world’s emerging middle class to access banking options and achieve
financial flexibility.
Branch.co is revolutionizing banking
in Kenya, and will soon expand to other countries in East Africa and in other
regions across the globe. Link to the Branch International app on Google Play:
here
What We Offer
Are you ready to revolutionize
customer care in Kenya and have a great time doing it? At Branch, you will be
part of a talented, passionate team that is determined to make a positive
impact on the lives of our customers. We also care a lot about the personal and
professional development of our team.
You will join a team with unmatched
experience in financial technology and emerging markets. Since our launch in
April 2015, we’ve disbursed over 50,000 loans and are already profitable on our
portfolio. Our success has led to investments from Silicon Valley’s leading
VCs.
Principal Duties and Responsibilities
You will be responsible for providing
an inspiring and delightful experience for our customers.
Your primary duties will mainly
include:
·
Delivering efficient and friendly
responses to customer inquiries and build our brand via our text-based chat
platform
·
Escalating customer feedback and IT
bugs to help improve our product
·
Ideal candidates will be extremely
flexible with scheduling e.g. willing to work on weekends and occasionally
holidays.
Qualifications & Skills:
·
Passionate about customer service
·
Highly entrepreneurial – comfortable
with ambiguity and taking initiative
·
Excellent collaborator and team
Player
·
Excellent communication skills, both
oral and written
·
Good grammar, spelling and
punctuation
·
Good typing speed (ideally above 45
wpm)
·
Availability to be extremely flexible
with customer service related schedules
·
Previous experience in IT and/or
customer support preferred
Application
Attempt the Typing Speed Test below.
Please follow instructions below
Go
to http://www.typingtest.com/ to complete a type speed test.
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Upload a screen shot of your results with your application after clicking “Apply for This Job”
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Upload a screen shot of your results with your application after clicking “Apply for This Job”
Please
click HERE to apply on our careers page
