Title: Customer Service Officer
Industry: Service
Salary: 30k – 45k
Our client is a fast growing moving
company providing innovative moving solutions for local individual and
corporate clients as well as international relocations.
Responsibilities
·
Man the front office and ensure order
in the office
·
Keep customers satisfied and informed
about the products or services offered
·
Answer customer questions and provide
accurate information for all inquiries
·
Research, respond and resolve
customer issues in a timely & efficient manner.
·
Deal with customer’s complaints
·
Escalate incidents and problems to
the respective teams
·
Send out marketing materials to
existing and potential customers.
·
Maintain customer records efficiently
and organize the customer database for future reference.
·
Receive visitors and guide them
through the organization
·
Participate in the organization
of events at the organization
·
Assist with administration
activities.
Qualifications
·
Diploma in Business Management
·
1 years experience in Customer
service / Administrative role.
·
Excellent problem solving skills.
·
Excellent Communication skills, both
oral and written
·
Presentable and an outgoing
personality
·
Administrative writing and reporting
skills
·
Ability to multi-task and get things
done to completion
·
A Team player with a positive
attitude and good interpersonal and communication skills
·
Ambitious, hard working and creative,
willing to see himself/herself first as a MOVER and thereafter as a digital
marketing executive.
·
Results oriented
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Customer Service Officer) to jobs@corporatestaffing.co.ke before 7th February 2017.
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing. Only candidates short-listed for
interview will be contacted