KWAL is looking for well-organized
and highly motivated individuals who are result-oriented to fill the following
position:
Customer Service Assistant
REF-CSA-01-2017-Nairobi
Reporting to the Customer Service
Officer, the job holder will be responsible for ensuring proper order
processing, payments and receipting of all sales transactions through the sage
system are done effectively and efficiently.
Department: Sales
and Distribution
Supervisor / Manager Title: Customer Service Officer
Location: Nairobi
Job Purpose: The job holder will be responsible for ensuring proper
order processing, payments and receipting of all sales transactions through the
sage system are done effectively and efficiently.
Responsibilities and Accountabilities
·
Receive and process customer orders
in an accurate and timely order.
·
Liaise with the Accounts Assistant
–Credit Control to confirm the credit status of customers for all credit sales
.
·
Monitoring and administering the
issuance of Credit/Debit Notes as appropriate.
·
Receive, address or route any
customer queries appropriately.
·
Prepare daily consolidated sales and
accounts statement reports.
Minimum Requirements
·
A minimum of a Diploma in a business
field.
·
At least 1 year experience in a
similar organization.
·
Practical experience in use of MS
packages and ERP systems.
Competencies / Attributes
·
Interpersonal skills to effectively
communicate with and manage customer expectations.
·
Good knowledge of products
·
Good communication skills
·
Excellent customer service skills.
Relationships and working contacts
·
Internal – Commercial and Supply
Chain Team
·
External – Distributors.
Work Environment: This is an office based role.
How to Apply
If you feel you meet the requirements
for this position, send your updated CV with email & telephone contacts of
three professional referees and the application letter quoting the Reference
number & Title of the position as the subject to:
The Human Resources Director, KWAL,
Email: recruitment@kwal.co.ke
to be received not later than
February 08, 2017.
Do not attach any
certificates/scanned documents to your application.
Only short listed candidates will be
contacted.
KWAL is an equal opportunity employer
and promotes gender equity.
Canvassing will lead to automatic
disqualification.