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Relationship Manager Job in Kenya

Jamii Bora Bank

Job Title:
Relationship Manager
Reports To: Team Leader, Trade Finance

Core Value Behaviors

Teamwork: ”We work together to make Jamii Bora better”
Innovation: “We are driven by creativity, innovation and continuous improvement"

Professionalism: "We are qualified, skilled and committed to serve our customers"
Integrity: "How we do business is as important as the business we do so we do the right thing always" 
Job Purpose: The RM, Trade Finance will be the main driver for the development, management and overall business development activities in trade finance so as to achieve the banks Trade Bank’s strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank.”
Key Responsibilities
  • Business planning and growth (deposits and lending) as well as customer growth and retention
  • Management information reporting and integrity
  • Portfolio management resulting in a quality sector book
  • Quality of service in customer engagement • Engagement with branches to drive the Trade Bank strategy and achieve deliverables
Main Activities
Sales & Business Development:
  • Full responsibility for trade finance products and all business development activities in trade
  • Develop business opportunities and monitor sector’s activities in line with the Trade Bank’s long-term strategic and annual business plans and ensure that the Trade Bank remains competitive within the specific sector and promptly reacts to changing market conditions and customer needs
  • Adopt the Relationship Management Framework fully in order to achieve targets and deliverables thereby increasing the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the Trade Bank strategy
  • Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending
  • Appraise, review, validate and process applications in a timely manner.
  • Work closely with the Trade Bank Relationship Officers to maintain a high degree of Business development, Relationship management and Customer service at the branch level
  • Cross – selling bank services {FDR, Trade finance, salary processing, corporate clearing, forex etc.}
  • Collection of market intelligence information local competition, products and levels of service
  • Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly and as well Excess management (Overdrawn accounts, accounts above sanctioned limit, ENC’s etc.)
  • Maintain and actively mine from the database of Enterprise Clients that they manage
  • To perform any other duty as assigned in line with the organization goals and objective such as regular attendance of training sessions as well as training of branch staff with regards to their specific sectors
Strategic Marketing
  • Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the Trade Bank’s distinctive capabilities to drive value
  • Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners
  • Build the Jamii Bora Brand to ensure that the bank is top of mind as a Trade Bank
  • Strategic product development
  • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
Strategic customer experience 
  • Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost 
  • Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design
  • Link sales and service and embed customer service culture as the bedrock to grow the balance sheet
Qualification and Experience Requirements
  • University Degree – Upper second or GPA 3.0
  • Proficiency in computer use including MS Office tools and banking systems
  • At least 5 years banking experience 3 of which should be in a sales or relationship management role
  • AKIB or any other professional banking certification will an added advantage 
  • Experience with customer management, marketing and relationship management
How to Apply

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