A subsidiary of Resolution
Group, Resolution Credit is a non-bank finance lender. Our focus is on consumer
and SME lending and other value adding finance services.
These complement the Group's
value proposition that includes general and health insurance services (offered
by Resolution Insurance) that we offer to our customers and the public.
In pursuit of our ambitious growth
plan, we are looking to fill the below position:
Operations Manager - Resolution Credit
Reporting to the GM-
Resolution Credit, the Operations Manager’s purpose is to ensure business
efficiency in building a loan portfolio that maximizes return.
Key Responsibility Areas:
- Develop and
implement operational plans that further RC’s strategic objectives
- Establish,
implement and update operational policies and procedures including a
credit policy and adoption of IT systems geared to achieving high efficiency.
- Develop and
update operational manuals.
- Manage the
daily activities and workflow of the credit team to move loans from
origination to closure and ensuring loan operations are in compliance with
set policies, applicable regulation and customer standards.
- Establish and
lead an efficient and productive working environment within the department
that fosters good rapport and teamwork, continuous and effective staff
communication.
- Successful
coordination / management of relationships with Resolution Group functions
and other external partners such as credit reference bureaus, banks etc.
- Ensure
effective collections and default management.
- Conduct various
assessments to ensure department procedures are achieving accurate and
desired results.
- Follow up and correct
any audit / compliance items raised and ensure necessary changes or
recommendations have been implemented.
- Ensure timely
reporting.
Qualifications and
Experience:
Essential
- Bachelor’s
degree in finance, banking, economics, statistics or related field.
- 5-10 years
experience in a Micro Finance Bank or a Credit Only Micro Finance
including minimum of 3 years at managerial level
- Credit
certification would be of added advantage.
- Have a thorough
knowledge of credit- related laws
- Proficiency in
computer use including MS Office
Desirable
- Leadership and
people management skills.
- Effective
communication skills.
- Must be mature
and have sound Analytical, Negotiation, Interpersonal skills.
- Must be a team
leader, cooperative and be able to work well without supervision.
- Good Customer
Relations skills.
- Ability to
Plan, Organize and Prioritize (Ability to work within strict
deadlines)
- Be proactive
and self -driven