Job Vacancy: Onsite IT Administrator
This position is responsible for working with local and remote IT Teams to provide excellent IT technical support services to onsite and remote users.
This position is responsible for working with local and remote IT Teams to provide excellent IT technical support services to onsite and remote users.
The scope of this role is to
ensure that clients' needs are met in terms of supported IT operating software
and hardware.
This would include
interaction with other teams such as the IT Service Desk, Windows and Network
hardware support.
Key Responsibilities:
Incident management:
- Follow through
with user and help desk ticket Resolve incident calls related to:
User desk-side support: Troubleshoot client
issues which includes organisation standards for Windows 7, Windows XP,
Remote Access, desktop hardware, printers, handhelds, limited copier support,
limited site phone support, limited GPS devices and barcode support and limited
Microsoft Office.
Perform computer break fix for all supported
clients as directed by help desk.
In collaboration with the DF
team, act as ‘remote hands’ for the DF team when needed.
- Coordinate
incident resolution.
Problem management:
- Identify the
source of one or multiple incidents and propose workarounds and definitive
fixes.
Asset management:
- Create and
maintain a site inventory containing all IT assets in place.
- Annual asset
verification
Change and management:
- Support planned
DF operations on site.
Help managers Request rights
and access management:
- Coordinate with
managers to Onboard new users and collaborate in providing them the needed
environment to work.
- Coordinate with
managers to Remove non-longer required user infrastructure, and open calls
for permission removal.
- Ensure
compliance with Company’s policies and best practices for infrastructure
replacements and upgrades.
Procurement coordination
- Coordinate with
procurement on Purchasing IT accessories and peripherals
- Coordinate with
SSL on Purchasing / coordinating computer replacements
Minimum Education &
Experience Requirements:
- Knowledge of
basic hardware diagnostics and troubleshooting on Lenovo and Dell laptops,
desktops and peripherals.
- Minimum of
three years of experience in pc management and configuration including:
Windows XP/7, Active Directory, Deployment Solutions, DHCP, DNS, back-up
systems, and corporate antivirus
- Basic knowledge
of network management including routers, switches
- Basic knowledge
of printer and other peripherals troubleshooting
- Ability to work
with clients at all levels within the organization.
- Windows XP/7
and other MCSE certificates are a plus
- Education in
Computer Systems or related area or equivalent job experience. A bachelor
degree in IT is a plus.
- Good knowledge
of English, spoken and written, as well as the local language.
Personal Attributes:
- Excellent
troubleshooting and work prioritization skills and good problem solver.
- Strong verbal
and written communication skills.
- Willing to
travel domestic and internationally.
- Ability to
manage task-level details but be able to see the big picture of the
project.
- Must have the
ability to identify critical risks or issues
- Ability to be a
self-starter, with the initiative and eagerness to succeed.
- Ability to work
independently and to deal with ambiguity.
Qualified and interested candidates should send their application and CV to sheerlogictalentsourcing@gmail.com with subject heading Sales Executive not later than 13th December 2016
