Job Title: Network Operation Engineer
H.O.D: Technical
Manager
Report to: NOC Manager
Key Responsibilities
Key Responsibilities
- Supervise VSAT
and Broadcast Hub Operation
- Periodic
preventive maintenance for Hub equipment
- Managing
and running all Hub systems and Network installed in teleport for
smooth operation
- Participate in
solution testing, Demos
- Provide level 2
support to customers
- Installation and
commissioning of special projects.
- Configuration
and management of Broadcast Hub and other system equipment
- Scheduled
system backups
- Adhere to
process and procedures
- Daily call
analysis from ERP and take proactive and reactive actions
- Monthly system
analysis and review. Share the finding with Regional and Technical manager
for further planning and action.
- Make
recommendations as required and suggest and support alternative
approaches.
- Timely
identification and rectification of application/network related faults
with reports and proactive updates to customer and Reporting Manager
- Lead, offer
guidance and manage team activities to achieve desired goals.
- Cultivate and
maintain client/customer relationships involving decision making and
problem solving.
- Plan, implement
and maintain all related media and broadcast infrastructure.
- VSAT and
Broadcast NOC management for monitoring and management of services.
- Managing 24x7
Support and SLA to customers.
- Assist to
conduct successful POC and Demos.
- Daily call
analysis from ERP and take proactive and reactive
actions
- Carry out any
other duties assigned by management as and when required
- Weekly, monthly
and quarterly reports.
- Undertaking
Yellow belt and Six Sigma projects which Implementing innovative ideas and
best practices
- Liaison and
co-ordinate with all internal departments to ensure customer satisfaction
- Implementation
of new ideas
- High process
compliance scores and taking corrective actions to correct all
non-conformances.
Achieving Business Success (Contributes towards building a dynamic
and sustainable business, based upon a sound understanding of business and
financial realities. Is committed to long-term goals. Adheres to company
strategies and policies, and encourages others to do so.)
- Displays an
understanding of the business, the market and implications for own
function/team.
- Analyses
information and gives recommendations for the function/team.
- Controls and
monitors revenue and expenses; builds cost efficiencies and allocates
resources wisely.
- Is flexible,
adapts and responds to changing business direction.
- Manages the
implementation of systems and processes effectively.
- Monitors
compliance to systems; seeks feedback and ensures their improvement.
Building Collaborative
Relationships (Proactively
develops internal and external relationships and strives for a “win-win
solution. Collaborates, willingly shares information and manages conflict.
Demonstrates sensitivity and respect when dealing with others. Interacts)
- Establishes
positive relationships and builds a network of contacts - peers and
external counterparts.
- Demonstrates
sensitivity, humility and respect when dealing with others.
- Works
collaboratively in cross functional teams; shares information with others
and challenges constructively for achieving team success.
- Facilitates
handling of team conflicts and encourages teamwork.
- Reviews
monitors and provides feedback regarding relationships with partners
against defined expectations.
Delights the Customer (Enthusiastically adheres to a customer
first culture and seeks to deliver customer service excellence. Engages with
customers and seeks to make their life easy. Ensures promise made is
promise kept. )
- Ensures and
monitors adherence to customer service standards to deliver excellent
customer service.
- Demonstrates,
encourages and rewards a “Can Do” attitude; ensures that promise made is
promise kept
- Proactively
seeks customer perspectives and ensures implementation of processes and
systems to deliver excellent customer service.
- Benchmarks
customer service processes for improving them and preventing recurring
problems
Education, Skills and
Experience Required for the position
What minimum, education, skills and experience are necessary for effective performance in this position?
Education: Bachelor's Degree / Diploma in Electronics and communication
Skills: SCPC support, Media and Broadcast operation, Basic IP Networks, Basic Systems Integration, Strong Customer Relations & Proper Phone & Email Etiquette.
Experience
What minimum, education, skills and experience are necessary for effective performance in this position?
Education: Bachelor's Degree / Diploma in Electronics and communication
Skills: SCPC support, Media and Broadcast operation, Basic IP Networks, Basic Systems Integration, Strong Customer Relations & Proper Phone & Email Etiquette.
Experience
- VSAT product
knowledge, SCPC, Basic IP & System integration
- Media and
broadcast products knowledge,
- IP &
Systems Integration
- Customer
Relations.
- ICT Industry
- VSAT Systems
and installation
- Media uplink
products like Scopus, Harmonic, DSNG installation
Experience
- At least 5 to 8
years’ experience in VSAT, Networking and media and broadcast industry
with extensive experience.
How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to:sheerlogictalentsourcing@gmail.com on or before 3rd January 2017.
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to:sheerlogictalentsourcing@gmail.com on or before 3rd January 2017.
Only shortlisted candidates
will be contacted.
NB: Please clearly indicate in the subject line as “Network Operation Engineer”
NB: Please clearly indicate in the subject line as “Network Operation Engineer”
