Our upcoming high end hotel
in Nairobi is looking to hire a highly skilled and experienced staff.
Hotel Chef
Key Roles and Responsibilities
- Maintain a
positive and professional approach with co-workers, customers and manage
Kitchen Staff under him.
- Determine how
food should be presented and create decorative food displays
- Prepare and
cook foods of all types, either on a regular basis or for special guests
or functions
- Determine
production schedules and staff requirements necessary to ensure timely
delivery of services
- Check the
quality of raw and cooked food products to ensure that standards are met.
- Estimate
amounts and costs of required supplies, such as food and ingredients.
Key Skills and Competencies
- A Diploma in
Food and Beverage production or Related Field
- Experience in a
high end catering establishment
- Proven track
record of cost control including food, equipment, labor and waste to meet
the food quality goals and the hotel’s financial goals.
- Demonstrate
real passion for menu planning and leadership
- Good knowledge
HACCP and other procedures in Food Production.
Hotel Receptionist / Front Office
Assistant
Job Duties and
Responsibilities
- Greet,
register, and assign rooms to guests
- Assist in
bookings and reservations
- Operate the
switchboard
- Attend to all
routes of room bookings, such as online, phone, and in person.
- Maintain
orderliness and cleanliness at the front area
- Answer
telephonic and in-person queries related to the hotel services and
resolved any issues
- Process guests’
check ins and outs
- Prepare and
complete room and restaurant bills
- Assist guests’
in storing valuables in secure deposit box
- Liaise with
other departments of hotel
- Handle payments
through cash, cheques and credit cards
Skills and Qualifications
- A diploma in
Business Management
- Previous
Experience as a receptionist, preferably in the hospitality industry
- Excellent
Communication skills
- Good Customer
service skills
- Good interpersonal
skills.
- Must be
orderly.
- Ability to
multi-task.
- Good crisis
management skills
Hotel F&B Manager
Roles and Responsibilities
- Assist in the
identification and implementation of staff training programs to ensure the
company’s operating standards are achieved;
- Overall
management, control and discipline of all F&B functions within the
hotel.
- Provide
leadership and guidance to employees working under him and give advice to
management on costing and other financial matters.
- In charge of
business forecast: Daily, Weekly & monthly sales summary monitoring
and reporting.
- Continually
monitor and adapt to market needs so as to ensure increase in patronage.
- General
administrative duties; reports preparation and analysis and
recommendation.
- Maintaining
effective cost control in all areas in all areas of the F&B
department.
- Management of
all staff activities, setting standards, driving professionalism,
-providing feedback, managing performance, engendering support and
building loyalty.
- Understanding
of the market trends in food and beverage services and being a leader in
this.
- Ensure
Discipline in all stations, readiness of all stations, cleanliness, staff
levels, uniforms, food presentation, buffet displays, food and drink
service sequence as well as the overall standards of service, hygiene and
safety.
- To Advice on
best practices to win and retain customers through the provision of
effective and efficient operating standards.
- Ensure that all
F&B areas are inspected in a timely manner and are in compliance with
company’s standards by checking for quality.
- Constantly work
the floor during service times to test guest feedback, and ensure constant
feedback for a positive growth in the client database.
Qualifications
- Diploma or
Degree in Hotel Management, Culinary Arts or related field from a
recognized Institution;
- Must be
computer literate
- Experience in
Food and Beverage service with a managerial experience of not less than 2
years;
- Highly
conversant with HACCP regulations as well as safety policies;
- Knowledge in budgeting,
forecasting and management of costs;
- Be conversant
with advanced principles of food and beverage management, revenue
management and cost control.
Hotel Executive Housekeeper
Key Responsibilities
- Consistently
offers professional, engaging and friendly service
- Ensuring the
highest degree of cleanliness and maintenance in accordance with the
resort’s standards, policies and procedures.
- Effectively and
accurately managing departmental expenses of both Housekeeping and Laundry
Departments, within budgeted and forecasted guidelines
- Developing and
executing, in conjunction with the Executive Committee, any capital
projects related to guest rooms, public areas, and the laundry facility
- Overseeing all
recruitment processes, and developing departmental succession plans
- Effectively
managing all employee relationships within the department
- Maintaining an
environment that promotes the Health, Wellness and Safety of both
colleagues and guests
- Maintaining an
active Preventative Maintenance program in conjunction with the Director,
Engineering
- Ensuring high
engagement through recognition and removal of identified barriers
- Overseeing the
Housekeeping and Laundry supervisors to maximize leadership synergy
- Liaising with
all Hotel departments as required
- Actively participating
as a member of Hotel committees as required
- Ensuring
existing environmental initiatives are adhered to, and new and innovative
environmental opportunities are implemented
- Other duties as
assigned
Qualifications
- Experience,
within a similar establishment is required
- University
degree or equivalent training in Hotel Management preferred
- Excellent
computer skills
- Strong
organizational and administration skills
- Excellent
communication skills, both written and verbal
- Ability to work
in a fast paced, diverse environment
- Proven
leadership, developer and delegation skills with an ability to lead
employees to achieve the departmental goals
- Excellent
problem solver and decision maker
Restaurant Manager
Duties & Key
Responsibilities
- Work hand in
hand with the management team in creating, developing and maintaining
constant flow of business
- Oversee daily
floor operations including staff management and working with vendors.
- Follow up on
customer inquiries in relation to new function bookings, conduct meetings
and relay relevant information to corporate groups
- Scheduling
reservations
- Ensure that
customer service and guest comfort, satisfaction and security are
paramount at all times.
- Producing
detailed proposals for events e.g timelines, venues, supplier obligations,
staffing and budgets
- Ensure smooth
running of the restaurant by coordinating suppliers, organizing staff and
handling customer complaints
- Managing
budgets
- Overseeing
stock levels and managing supplies
- Ensuring
Compliance with licensing, hygiene and health and safety
legislation/guidelines.
- Researching
markets to identify opportunities for events.
- Making
improvements to the running of the business and developing the restaurant.
Skills and Qualifications
- Bachelor’s
degree or diploma in business management
- Hands on
experience in the hospitality industry.
- Excellent oral
communication skills and the ability to discuss and resolve problems
- Demonstrate the
ability to communicate with staff, provide leadership and motivate a team.
- Time management
skills and the ability to work under pressure.
- Strong
communication, teamwork and negotiation skills.
- Excellent
organization skills.
- Articulate,
well groomed, confident with excellent presentation skills
Restaurant Cashier
Duties and Key
Responsibilities
- Receive and
process all payment methods for restaurant guests
- Handle guest
complaints with follow up to ensure guest satisfaction
- Settle all
guest checks in the computer system and maintain accountability for all
financial transactions.
- Maintain
complete knowledge of point-of-sale and manual systems and procedures.
- Set up and
organize work station with designated supplies, forms and resource
materials; maintain cleanliness at all times.
- Answer outlet
telephone using correct salutations and telephone etiquette
Key Qualifications
- Qualification
in Accounting or a Hospitality Course.
- Experience in
same or similar position.
- Ability to
communicate satisfactorily in English with guests/visitors, management and
co-workers, to their understanding.
- Ability to
remain stationary at assigned post for extended periods of time.
- Ability to
compute mathematical calculations.
- Ability to
input and access information into the point-of-sale system.
- Ability to
prioritize, organize and follow up.
- Ability to
maintain concentration and think clearly in a noisy environment with high
pedestrian traffic.
Hotel Barman
Job Key Responsibilities
- To check on bar
cleanliness and ensure that all bar counters are clean and shelves emptied
of unwanted materials.
- Carry out stock
taking of the bar with the stock taker, sign for both opening and closing
stock.
- Stabilize bar
stock level by ordering the bar drinks that fall bellow unacceptable level
occasioned by sales.
- Ensure that bar
ordering ethics are clearly observed in that dispensing of drinks is done
on the basis of a written captain order which in turn indicates a bill
number.
- Ensure that in
the process of bar operation no discounts are allowed to the guests
without seeking authorization.
- Open all bills
for any bar transaction whether guest or staff and this process should be
instantaneous with the ordering process.
- Collect all
money due to the hotel arising out of the sales of the bar drinks.
- Ensure that all
the sales summaries are accompanied by all bills , properly enclosed and
that all missing bills are properly and accurately explained for simple
tracing by the accounting office.
- Be conversant
with the act of preparing local and international cocktails and .
- Ensure that bar
closing duties are satisfactorily performed.
- Deliverance of
excellent preparation and presentation of beverages
- Ensure that the
FIFO rule (first in first out) is fully respected and followed in order to
avoid case of expired drinks on the fridges.
- Ensure upkeep
and maintenance of the coffee and beverage stations
- Maintain accurate
logs of all beverage production equipment and records for serial and model
numbers for machines
- Ensure that at
the end of the shift, a report is done for the bar and the date changed to
the next date.
Skills and experience
- Education
Background in hospitality or related field preferable from Utalii College
- Experience in
specialty bar operations and beverage production
- Barista
training and experience shall be an added advantage
- Excellent
communication and numeric skills
- Ability to keep
a calm, mature, professional demeanor when needed
- Proactive
approach to problem-solving
- Excellent time
management skills and ability to self-direct when necessary
- High level of
organization, honesty and integrity
- Superior
leadership capabilities; ability to work well within groups
Hotel Waiter / Waitress
Jobs Key Responsibilities
- Ensure that the
tasks allocated by the captain/ Head waiter are carried out satisfactorily
- Attend to
pre-service briefing organized by the supervisor before service starts
- Receive guests
to the station by sitting them, unfolding napkins, lighting candle and
proceeding to take their order for drinks and then food
- After
successfully serving the guests, present the bill for payment in the
prescribed manner
- Obtain a
feedback from the guests regarding the meal then pass any positive
/negative feedback /comments to the supervisor
- Do all closing
duties as instructed by the supervisor before leaving for the day
- Have all the
waiters working tools i.e. Match box, cork screw, service cloths, captain
order, pen and service tray
- Ensure that the
stations are kept orderly at all times and tables wiped and reset after
every sitting.
- Ensure the sits
are returned to their correct positions after use
Key Requirements
- Education
Background in hospitality or related field preferable from Utalii College
- Experience in
specialty bar operations and beverage production
- Excellent
communication and numeric skills
- Ability to keep
a calm, mature, professional demeanor when needed
- Proactive
approach to problem-solving and ability to multitask
- Excellent time
management skills and ability to self-direct when necessary
- High level of
organization
- Sense of
urgency and high energy levels
- Ability to work
well within groups and appreciation of diversity
Hotel Public Area Attendant
Responsibilities
Reporting to the Housekeeping
Manager, responsibilities and essential job functions include but are not
limited to the following:
- Consistently
offer professional, friendly and engaging service
- Clean assigned
public areas throughout hotel
- Empty trash in
all public areas and clean public area restrooms
- Clean all
mirrors, inside of windows, wipe and dust all surfaces; keeping all brass
shiny
- Vacuum carpets
where needed
- Follow
departmental policies, procedures and service standards
- Report
necessary maintenance items
- Follow all
safety and sanitation policies
Qualifications
- Previous
experience an asset
- Excellent
communication and organizational skills
- Strong
interpersonal and problem solving abilities
- Highly
responsible & reliable
- Ability to work
cohesively with fellow colleagues as part of a team with minimum
supervision
- Ability to work
well under pressure in a fast paced environment
- Ability to
focus attention on guest needs, remaining calm and courteous at all times
- Physical
Aspects of Position (include but are not limited to):
- Constant
standing and walking throughout shift
- Frequent
lifting and carrying up to 30 lbs
- Frequent
kneeling, pushing, pulling, lifting
- Occasional
ascending or descending ladders, stairs and ramps
Hotel Reservation Agent
Job Duties&
Responsibilities
- Keeping records
of room availability and guests’ accounts.
- Managing
reservation duties
- Handling the
walk- in clients.
- Resolving
customer requests, questions and complaints frequently.
- Handling both
incoming and outgoing calls
- Placing online
promotions
- Adjusting rates
and room inventories
- Performing
quality checks on arrivals to make sure the front desk have accurate
information as well as facilitating them with the correspondences.
- Any other duty
that may rise.
Qualifications
- Diploma in
Hospitality
- Experience in
Reservation in a reputable hotel.
- Knowledge in
using opera ,sun system
Hotel Laundry Attendant
Job Responsibilities
- Be able to
follow instructions and work with minimal supervision.
- Making sure
that all linens and resident’s clothes are to be covered at all times
during transportation.
- Treat clothes
and linens with stain remover and rubs with sponge or brush to remove
spots or stains.
- Places clothes
and linens in correct machine and sets automatic controls on machines to
handle cleaning task.
- Removes clothes
from equipment.
- Use accepted
techniques of folding linens and resident clothes for delivery to
residents.
- Demonstrate the
ability to learn and understand the need and the use of infection control
techniques
- Use protective
equipment when working with soiled linens and possess the ability to learn
the procedures for processing isolation linens.
Hotel Floor Supervisor
Job Responsibilities
- Manage all
areas of operations including service, wait staff, bartenders, while
ensuring the restaurant’s standards of quality, service and operations are
maintained.
- Manage
operations during scheduled shifts that include, daily decision-making,
staff support,guest interaction, scheduling, planning, upholding quality
product and service standards, as well as cleanliness.
- Train and
develop all servers, bussers, and bartenders
- Identify
operational opportunities to build sales and control costs and develop and
implement those opportunities.
- Monitor and
assist in daily, weekly, and, monthly inventory processes.
- Prepare end of
shift reports to monitor all financial, inventory and cash-handling
aspects of the operation.
Qualifications
- A proven drive
for and background in quality customer service in the Food &
Beverage industry.
- Experience in a
position of increasing responsibility in the hospitality industry.
- High motivation
with strong interpersonal and time management skills.
- Willingness to
work irregular hours, nights and weekends, while on your feet.
Hotel Kitchen Cooks
Qualifications
- Applicant
should have at least a Form Four certificate. (K.C.S.E)
- Applicant must
be between 23 and 35 years of age.
- Prior job
related experience in a fast paced upper class hotel or restaurant as a
cook is a must
- Ability to work
well under pressure in a fast paced environment
- Ability to work
for extra hours depending on the need of the business
- Maintain
highest professional food safety and sanitation standards.
- Ability to work
in a team in a professional and courteous manner
- Ability to
communicate with the head chef, kitchen managers and fellow associates
- Ability to
handle conflict situations in a professional manner
- Be well groomed
and conform to the kitchen dress code
- Must be able to
read, write and understand the English language
- Must be able to
read and understand simple instructions/ recipes
- Must be
disciplined and a good time manager
Hotel Guest Relations Manager
Job Responsibilities
- Managing
directing, monitoring and supervising the day to day activities of the
Guest reporting directly.
- Provide
coaching,(On the job) training and counseling to staff for improvement.
- Contribute in
enhancing the Standard Operation Procedures
- Liaising with
other departments for operational need.
- Ensuring smooth
operations and customer satisfaction
- Attending
functions of the Hotel (Lobby Ambassador, Duty Manager, Quality Manager)
whenever required.
- Exercising
problem resolution to the guest’s satisfaction.
- Issuing regular
reports related to complaints and forwarding them to department heads
concerned.
- Resolving any
problem arising from guests’ complaints
Qualifications
- Degree/Diploma
in Hospitality.
- Experience
added advantage
- Computer
literate with proficiency in use of Opera Micros & MC
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject 2016careerskenya@gmail.com