Position: MFS Proposition Manager
Region: Nairobi
Reporting to: Head of Marketing - MFS
Range: R2L
Department: Mobile Financial services
Role Purpose: Reporting
to the Head of Marketing – MFS, the MFS Proposition manager will be responsible
for defining the revenue targets per product, segment and region in conjunction
with the HOD, as well as planning and implementing the strategic pricing,
promotions and campaigns in order to achieve the set targets.
Key Duties and
Responsibilities
- Revenue
planning and target setting of all MFS products and services per segment
and region. Implementing the comprehensive marketing plan to achieve
targets per month.
- Perform and
report to management on work done on Customer Insights, including base
segmentation, usage analytics, research and reporting, competitor and
environmental scans, tariff comparisons, including coordinating external
research activities requested by development partners.
- Develop and
maintain the business case for the tariffs and promotions of each live
product and motivate management to approve the tariffs and promotions as
per the delegation of authority.
- Develop new
tariffs and promotions and campaigns, and manage the projects to launch
the same into the live environment together with IT and Billing, Product
Team, Brand and Marketing Communications, Sales and Distribution and the
Public Relations Divisions.
- Post
Implementations reviews on tariffs, promotions and campaigns and Month end
reporting on achievement of targets and progress against the Marketing
Plan.
- Assist in
defining innovative product and service roadmap
Academic / Professional
Qualifications
- Degree in
Marketing or other relevant field (or equivalent).
- 3-5 years
relevant experience in a role within a Marketing environment, having being
exposed to all disciplines. Telecoms product marketing experience
preferred.
- Relevant post
graduate diploma or degree, Marketing/commercial focus preferred
- Swahili &
English (fluent)
Professional Skills:
- Project
Management – experience with co-ordination of project teams achieving
deadlines
- Partner
Management – delivery of results through partners and SLA’s
- Customer
focused – passionate about delivery of results to internal and external
customers
- Commercially
astute – solid understanding of market, competitor, & customer
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities into reality
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage.
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Enthusiastic
and energetic – develop and maintain great working environment
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing an advantage, expert word processor and
PowerPoint skills a distinct advantage
This position is opened to
Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by latest 19th December 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 19th December 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@telkomkenya.co.ke and quote the job title in the subject field.
Position: Manager - MFS Training and
Processes
Region: Nairobi
Reporting to: Head of Product Management – Mobile
Financial Services (MFS)
Range: R2L
Department: Mobile Financial
Services
Role Purpose: To manage the systems, Products & Services training within the division Ensuring all Mobile Financial Services processes and procedures are well documented and are aligned to customers’, agents' and merchants' expectations.
Role Purpose: To manage the systems, Products & Services training within the division Ensuring all Mobile Financial Services processes and procedures are well documented and are aligned to customers’, agents' and merchants' expectations.
Key Duties and
Responsibilities
- Conducts
training needs assessment by collecting information pertaining to work
procedures, work flow, and reports; understanding job-specific functions
and tasks.
- Designs
training manuals by identifying and describing information needs; using
available software programs to develop the training material; submitting
initial versions for review; revising and editing final copy.
- Maintains safe
and healthy training environment by following organization standards and
legal regulations.
- Conduct
training classes ensuring train the trainer methodology is used to
disseminate all training material into the channels.
- Maintain the
highest quality of service by establishing and enforcing organization
standards.
- Evaluate the
training requirements by evaluating the duties of the MFS job descriptions
as well as team analysis of the MFS team. Maintains technical knowledge by
attending educational workshops; reviewing publications.
- Undertake
leadership in the tracking and follow up of all MFS training activities
within the division.
- Maintain strong
ties and consistent communication with HR, Customer, Agent and Merchant
facing Departments, Technical and Marketing teams to capture appropriate
commercial requirements and manage technical implementation and project
timelines.
- Establish KPIs,
conduct monthly performance evaluations and plan staff training and skills
improvement.
- Document and
continuously update the new & existing mobile financial services
products and services processes and procedures.
- Comprehensively
test all new products and services or changes to existing products and
services
- Perform new
product/service reviews to determine whether the internal staff are well
informed on product and services as per defined procedures and provide
documented recommendations.
- Timely
documentation of all reviews made on mobile financial services processes
and procedures after consultations with the necessary team heads and
teams.
- Escalate to the
Process Manager recommendations on identified gaps in the processes and
procedures and on the procedures audit link.
- Timely
submission of comprehensive reports to the HOD as defined from time to
time within agreed timelines
- In liaison with
the necessary workforce management team, provide weekly reports on staff
training schedules on new/modified products and services prior to
product/service launch.
- Carrying out
comprehensive tests as per agreed timeframes.
- Ensure any
process and/or procedure changes are communicated to the mobile financial
services division within 24 hours of approval.
Academic / Professional
Qualifications
- Degree,
Bachelor of commerce, Marketing, Project Management commercial focus
preferred
- 3-5 years
relevant experience in a managerial or specialist role within a Telecommunications
or Financial Services environment, having being exposed to multiple
disciplines.
- Relevant
experience in product operation role within a product development
environment, having being exposed to product development processes and
support.
Professional Skills:
- Project
Management – experience in documentation of project processes.
- Customer
focused – passionate about delivery of results to internal and external
customers
- Solid
understanding of market, competitors, & customer.
- Strategically
Oriented – solid understanding of the integrated set of products and
services included within the MFS portfolio; able to identify opportunities
and define and implement these opportunities.
- Strong
Analytical skills – able to assess reports, identify issues, root cause,
and recommend solutions, expert spread sheet skills a distinct advantage.
- Financial
Management – develop and manage budgets, drive down costs wherever
possible.
- Strong
leadership skills.
- Presentation
and communication skills – superior, both written and oral.
Experience in report writing
This position is open to
Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by latest 19th December 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@telkomkenya.co.ke and ensure the job title is quoted on
the subject field.
Only shortlisted candidates
will be contacted.