Our client, one of the largest chains
of Hotels and Lodges in East Africa, seeks to recruit a self-driven individual
to fill the position of Front Office Manager.
Role
Profile: Reporting To the Lodge Manager; the
successful candidate will be responsible for directly Supervising all Front
Office personnel, Monitoring all operations in the Front Office department and
ensuring proper completion of all front office duties.
The
incumbent will have the following primary responsibilities;
·
Overseeing the front office section
operations of the establishment;
·
Ensuring provision of quality
services to guests as laid out in the standards;
·
Monitoring selling procedures to
maximize revenue;
·
Maximizing room revenue and occupancy
by reviewing status daily;
·
Identifying and reporting all
potential safety hazards in the front office to the maintenance department
Leading and coaching the front desk team towards achieving the highest levels
of exceptional guest service and satisfaction;
·
Preparing accurate and timely front
office operations reports;
·
Verifying that accurate room status
information is maintained and properly communicated;
·
Conducting regular scheduled meetings
and preparation of performance reports of front office personnel;
·
Preparing revenue and occupancy
forecasting;
·
Ensuring logging and delivery of all
messages, packages, and mail in a timely and professional manner;
·
Maintaining an organised and
comprehensive filing system with documentation of purchases, vouchering,
schedules, forecasts, reports and tracking logs;
·
Performing any other duties assigned
from time to time.
Desired
Competencies
·
Customer Focus Oriented;
·
Communication Skills;
·
Adapting and Coping;
·
Operational Excellence and Drive for
Results;
·
Leadership and People Development
Qualifications
·
Diploma in Hotel Management or
equivalent from a recognized institution;
·
At least 4 progressive years in the
hospitality industry;
·
Experience in use of computerized
hotel system software, Ms Office suite and computerized reservations systems.
How
to Apply
If you are qualified and up to the
challenge visit www.altimaafrica.com/careers.php and apply online by 5pm 22th November, 2016.