Proctor & Allan
Job Title: Customer Service Representative
Vacancy: 1
position
Reporting to the Sales &
Distribution Manager, the following shall be the key roles:-
Key Responsibilities:
Customer Relationship Management
·
Efficient Complaints Handling; Track
and maintain records for all the complaints received.
Give feedback in writing to customers for all the complaints raised;
Give feedback in writing to customers for all the complaints raised;
·
Analyse the complaints on a monthly
basis and identify long-term solutions.
·
Ensure clear communication when
talking with the customers;
Efficient Order Processing
·
Include processing new client
accounts, maintaining customer accounts, implementing changes to existing
accounts, and filing documents and other paperwork;
·
Maintain proper records for all
orders received;
·
Speed of invoicing
Assisting in Sales
·
Confer with customers by telephone or
in person in order to provide information about products and services;
·
Selling the company’s products
provide product or service information to assist customers in making a decision
about a product to buy; help generate sales leads.
·
Efficient telesales
Market Returns
·
Efficient Returns Handling Procedure;
·
Ensure that the returns procedure is
adhered to at all times – approvals should be considered before bringing back
the products.
·
Handling Problems –customer inquiries
& complaints in accordance with the company’s guidelines and
policies; send customers their replacement products or reverse erroneous
fees.
Education
·
Education qualifications required:
For acceptable performance the position requires a Diploma in Sales &
Marketing, Customer Service or related.
·
Clean & Valid Driving licence
(Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
·
At least 3 years of experience in an
FMCG environment and customer service department
Others competencies
·
Good interpersonal skills
·
Coordinating and organizing ability
·
Active listening and attention to
detail
·
Analytical skills
·
Negotiating Skills
·
Excellent selling skills
·
Assertive
·
Solution oriented
Do you have the above qualifications
and are able to perform the indicated duties with minimum supervision?
If yes, kindly send your application
to proctor@proctor-allan.com by Monday 21st November 2016.