Project Manager
Position Summary: The
individual will manage extensive, complex projects simultaneously and lead
project teams.
The person will also be
responsible for the overall direction, coordination, implementation, execution,
control and completion of specific projects ensuring consistency with company
strategy, commitments and goals.
Duties and Responsibilities
- Manage the
successful and timely completion of business and system-related projects
to achieve business goals, including the identification and management of
risks and issues which can impact project delivery.
- Work
collaboratively with cross-functional teams to develop comprehensive
project plans and obtain required commitment. Project plans include:
scope, roles/responsibilities, tasks/schedule, resources assignments,
cost, quality assurance, communications, integration requirements,
testing, and risk and issue management.
- Perform
cost/benefit analysis for proposed projects. Track actual benefits vs.
planned project results.
- Ensure all
stakeholders and their needs are identified and managed.
- Effectively
manage project work within the approved scope.
- Lead
development of work breakdown structures and create detailed project
schedules.
- Understand the
dependencies and inter-relationships of the tasks and deliverables.
- Track actual
schedule and costs against the project estimates. Report significant
variances and develop corrective action plans.
- Communicate
project plans and routine updates on project status and issues/risks to
the project team, stakeholders and management.
- Schedule and
lead project meetings, including preparation of meeting agendas and
meeting minutes. Track and follow-up on action items to closure.
- Utilize project
management best practices.
- Handle project
administration regarding the project library, deliverables tracking,
issue/risk inventories, meeting scheduling and coordination,
accomplishments reporting, etc.
- Develop user
acceptance test plans and coordinate their execution.
- Handle routine
status and metrics reporting on Business initiatives portfolio; prepare
presentations for Business leadership.
Experience and Qualifications
- Minimum
Bachelor's Degree, Project Management Certification preferred
- Minimum 5-7
years experience in project management and business analysis with
experience using a structured methodology
- Experience with
analyzing and documenting business requirements and interfacing with
application developers
- Good
understanding of systems development lifecycle
- Experience in
managing global projects in a matrix organizational structure
- Leadership and
adaptability when facing unique challenges encountered on projects
- Proven ability
to work independently and in a multi-tasking environment
- Strong
analytical and problem solving skills. Must have good follow-up with
strong attention to detail
- Strong written
and verbal communication skills
- Strong meeting
organization and facilitation skills
- Team player
with good conflict resolution and influencing skills
- Track record of
managing work to achieve milestones on time and within budget in a
fast-paced environment
- Proficient in
using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio;
Access is a plus)
- Experienced
with process reengineering/optimization is preferred
- Experience with
Call center processes or systems is a strong plus
Key Competencies
- critical
thinking and problem solving skills
- planning and
organizing
- decision-making
- communication
skills
- influencing and
leading
- delegation
- team work
- negotiation
- conflict
management
- adaptability
- stress
tolerance