4G Capital (4th Generation
Capital) is a fintech providing ethical credit services to those who require it
most. We provide rapidly accessible and affordable unsecured loans with
strict affordability criteria to prevent unmanageable debt.
Our customers are mainly
small businesses and entrepreneurs who use our credit to grow their businesses
and provide for the unforeseen.
We seek to recruit Branch Interns to serve in our Machakos branch
Responsibilities
- Work in pairs
with Loans Officers and Collections Officers
- Support and
maintain an excellent work environment to achieve demanding targets
- Deliver first
rate customer service
- Build excellent
relationships with customer-partners and opinion leaders in catchment area
- Assist in
accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market
opportunities
- Assist in
contacting debtors to receive payment
- Assist in
following up on defaulters to recover payments
- Carry out
customer education and maintain relationships
- Assist in
maintaining exhaustive and accurate Debt Management Forms
- Assist in
renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist in spoof
calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist in
Issuing demand letters to defaulting customers
Requirements
- A good level of
general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience in a
related field will be an added advantage
- Experience in a
financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key Competencies
Customer Handling
- Sales and
Business Development
- Enforcement of
contract and repayment obligations
Administrative Support
- General support
to all tasks
- Communications
- Small Branch
Operations
- Information
Collection
Personal Attributes
- Integrity and
ability to work in consumer finance
- High Motivation
- Self
starter-functional problem solver
- Process
discipline- Ability to follow SOPs
If you are interested and
meet the above requirements and competencies, kindly send your cv and cover
letter detailing your suitability for the position applied for to
careers@4g-capital.com
Kindly headline your application Internship-Machakos.