Duma Works is recruiting an Administrative
Supervisor for
one of our clients; a pioneer and leader of small group travel across the
globe.
Sneak Preview: The Administration Supervisor is accountable for all Regional (East Africa) reservations and ensuring all parties involved, including local office, Base Camp, hotel, service providers and the CEO’s are provided with accurate information and support necessary in order to provide superior customer service in a cost effective and timely manner.
Sneak Preview: The Administration Supervisor is accountable for all Regional (East Africa) reservations and ensuring all parties involved, including local office, Base Camp, hotel, service providers and the CEO’s are provided with accurate information and support necessary in order to provide superior customer service in a cost effective and timely manner.
The role supports the
continued push to create an overall high level of regional satisfaction from
our travelers.
This position is also
responsible in contributing to special projects and the overall administration
of the Nairobi office and its tours, as well as assisting in managing passenger
emergencies.
Role Description
- Execute new,
amended and cancelled bookings to all hotels and service providers
- Prepare
accurate passenger rooming and name lists to hotels and service providers
and manage last minute requests for bookings and numerous general
enquiries from the sales department
- Main point of
contact for regional sales enquiries relating to our safaris & tours
- Maintain
FIT/Group tour requests from the Sales department.
- Ensure all
hotels/suppliers have the necessary welcome notes and information for
incoming passengers prior to arrival
- Ensure trip
costs are accurate including monitoring CEO trip costs and supplier trip
costs and conveying any updates to Regional Manager, Buying Manager and
Accounting department
- Create good
relationships with our active suppliers in East Africa and Madagascar
- Action the
regional emergency phone for all passenger and field emergency issues
- Training with
new supplier on any system updates
- Co ordinate
with the Tour leader Manager on booking information and changes
- Develop and
achieve other duties and projects as required by East Africa Regional Operations
Manager
- Act as an
ambassador and role model of the G Adventures Core Values and Culture
Talent Specs
- Required 2+
years in a similar role in Tourism Industry demonstrated with sound
references
- Extensive
regional knowledge and travel experience
- Superior
problem solving skills and ability to prioritize workload
- Proven time
management skills and quick turn around
- Extensive
Customer Service experience dealing with travelers
- Knowledge of
the East African tourism market, product and operations preferred
- Charismatic
with ability to motivate others
- Demonstrated
ability to lead, motivate and manage a team of remote staff
- Highly
developed communication skills (verbal and written)
- Ability to
manage a crisis and take responsibility for the safety of others
- Customer
service oriented with solid teamwork abilities
- Strong office
administration and organizational skills with attention to detail
- Ability to work
recognizing the demands of deadlines and schedules
- Strong computer
skills, especially in Microsoft Excel, Powerpoint / Keynote and written
communication
- Driven and
motivated by a dynamic, fast-paced environment where change is the norm
- Positive and
Innovative attitude
- Legally
permitted to live and work in Kenya.
Apply
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2374”, Your Full name & Phone number e.g. 2374, Barack Obama, 07xxxxxxxxx.
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2374”, Your Full name & Phone number e.g. 2374, Barack Obama, 07xxxxxxxxx.
Deadline for receiving applications: 15th September 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an email alert asking you to take a basic screening test online or over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.