Our
client Total Solutions Limited is an integrated ICT solutions provider whose focus
is to assist clients’ growth by offering them access to modern solutions in
terms of fiscal devices, hardware & network solutions, software development
and enterprise wide solutions.
It's
in this spirit they have retained a top position in Top 100 mid-size companies
listing in Kenya for the last four years consecutively.
In-House IT Sales Administrator
Reporting
to the Business Development Manager, this position is responsible for revenue
generation and quality customer service through providing essential support to
the sales team, efficient handling of sales orders and dealing with customer
queries.
Principal Accountabilities:
Sales;
- Receive
customer enquiries, acknowledge receipt and respond to them effectively
- Send
quotations and follow up on them.
- Attend
to walk-in clients with sales enquires
- Contact
customers to resolve any queries or obtain information
Tenders
and Pre-qualifications;
- Research
on available tenders and pre-qualifications on newspapers and websites
- Gather
the necessary information and resources to participate in the available
- Submit
bid and follow up on the bid tenders and pre-qualifications
Order
Processing;
- Confirm
price and availability of products from suppliers
- Liaise
with the procurement personnel to process orders by sharing the required
information to facilitate order processing
- Follow
up with procurement and logistics personnel to ensure delivery of orders
Account
Management;
- Identify
client needs and share quotation for the requirements
- Follow
up with clients on pending quotations
- Ensure
client satisfaction on orders placed
- Establish
good relationship with client by giving clear and precise information
Reports;
- Generate
weekly sales report
- Generate
report on closed sales and projected sales
Key
Skills and Qualifications:
- Bachelor’s
Degree in Information Technology or related course
- Minimum
of 3 years’ work experience in customer service with IT background
- Excellent
communication skills - be able to communicate effectively within the team
as well as with others in the company
- Attention
to detail - achieve thoroughness and accuracy when accomplishing a task
- Customer
focus - recognise both internal and external customer's needs and balances
available resources and skills to strive to exceed them.
- Problem
solving skills - be able to break down problems into their essential
elements, stay focused on the issue, formulate and assess alternatives
How to
Apply
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 14th September 2016 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 14th September 2016 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.
Only
shortlisted candidates will be contacted.
