Job
Title: Customer
Care Officer
Reports To: Admin Manager
Main Purpose of the Job (Job Summary):A customer care officer is the primary point of contact between a business and its customers.
Reports To: Admin Manager
Main Purpose of the Job (Job Summary):A customer care officer is the primary point of contact between a business and its customers.
If
customers want to place an order, find information, get advice, return a
purchase or make a complaint, they will invariably talk to a customer service
officer.
Main Responsibilities- Making
sure every customer who comes through the door leaves happy,
- Provides
help and advice whenever they can.
- Answering
queries and offering information,
- Involves
a lot of interaction with the general public (as well as with colleagues)
.
- Keep
up-to-date with all the latest products and promotions so you can explain
it to customers who may be interested.
Job
Requirement
- At
least Diploma holder in Customer Service/ business Admin/ business
management or related course.
- Customer
service experience
- Proficiency
in computer skills
- At
least 2 years’ relevant working experience
- High
degree of integrity, a team player with effective communication skills
- Knowledge
of customer service principles
- Ability
to interact at all levels.
- Ability
to handle pressure.
- Confidence
and self-assurance.
- Excellent
planning and organizational skills.
If
qualified send CV only quoting the job title on the subject (CUSTOMER SERVICE
OFFICER) to jobscglltd@gmail.com stating the expected salary.