Vacancy: Collections Manager
Overview: Malaika Africa is a peer-to-peer lending platform which allows lenders to interact with creditworthy personal loan borrowers, so both receive a much better deal.
Overview: Malaika Africa is a peer-to-peer lending platform which allows lenders to interact with creditworthy personal loan borrowers, so both receive a much better deal.
Peer to Peer lending (P2P)
offers both borrowers and lenders significant efficiencies over the traditional
banking model.
Reporting to: CEO
Hours: 8:30 – 17:30, Monday- Friday and beyond when required
Location: Nairobi, with occasional local travel required
Purpose of the position: This role’s purpose is to lead and motivate the collections team in order to achieve collections targets, support the Chief Executive Officer in running the day to day operations of the business unit.
Working closely with support staff in monitoring data integrity on the systems, managing information flow between the different business functions and recommending improvements to credit and general business processes.
Purpose of the position: This role’s purpose is to lead and motivate the collections team in order to achieve collections targets, support the Chief Executive Officer in running the day to day operations of the business unit.
Working closely with support staff in monitoring data integrity on the systems, managing information flow between the different business functions and recommending improvements to credit and general business processes.
This role is also responsible
for administering the collections process, and assisting in the smooth,
efficient and effective running of the lending process.
Responsibilities & duties
Responsibilities & duties
- Leading and
motivating the collections team in order to achieve collections target
- Overseeing the
effective collection of company debt, daily and monthly reporting of key
performance indicators for the department
- Managing
relationships with the agents in order to reduce exposure to potential bad
debt
- Call center
management functions including call monitoring and quality assessment
- Implementation
and maintenance of a set of comprehensive credit risk policies and
procedures
- Mapping out
collection agents’ tasks and taking care of the team as well as managing
KPIs
- Subject Matter
Expertise during recruitment and training of collection agents
- Introduce and
evolve effective operations and reporting assessment tools to minimize
risk and proactively identify problem areas
- Preparation of
daily/weekly cash forecasts of customer collections.
- Reporting to
the Chief Executive Officer and finance team on write off accounts
- Be responsible
for the smooth running of the disbursement process through monitoring,
examining and confirming disbursements on our mobile money platforms
- Monitor
disbursement capital levels on these platforms and report accordingly
- Monitor the
repayment rates across the entire network
- Monitor the
progress of all defaulters and take timely steps to contain the situation
as per the credit policy and SOPs governing this process
- Liaise with
collection agencies and the branches in the collection and mitigation NPLs
- Play a
significant role in monitoring the integrity and completeness of data
captured by the branch staff
- Flag any
discrepancies and seek swift clarity of these variance
Academic & trade
qualifications
- Undergraduate
degree in Economics, finance, or a related subject
- Msc. will be an
added advantage
Work experience & skills
Essential
- 5 to 7 years’
work experience in a similar position
- Experience in
leading a team
- Experience in
call center management
- Strong written
and verbal communication skills
- Strong
negotiation skills
Desirable
- Experience
working in a microfinance institution
- Experience in
mobile money
Personal qualities &
behavioral traits
- Ability to
perform multiple tasks simultaneously, employing effective time management
and organizational skills
- Ability to work
independently and as a team to meet deadlines, goals and objectives
- Excellent
communication skills, both verbal and written
- Strong client
service orientation
- Excellent
critical thinking skills
- Mature
self-starter who takes initiative
How to Apply
If you are interested and meet the above requirements and competencies, kindly
send your cv and cover letter detailing your suitability for the position
applied for to careers@malaika-africa.co.ke