Branch
Manager
Are
you looking for an employer who promotes individual excellence and mutual respect
in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking
to new horizons.
Are you agile and passionate about business development and service excellence?
Are you agile and passionate about business development and service excellence?
This
position, within the Retail & Business Banking Division presents the
perfect opportunity for you if you are seeking to grow your career in a credit
and operations environment with myriad opportunities for growth.
Reporting to the Regional Head – Coast Region, the role holder will proactively market the bank products and services to both current and prospective clients in order to maintain a competitive edge in the market.
Reporting to the Regional Head – Coast Region, the role holder will proactively market the bank products and services to both current and prospective clients in order to maintain a competitive edge in the market.
In
addition, the role holder will be required to maintain impeccable customer
service standards as well as direct, guide & control all the operational
functions in the Branch.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Branch
Management & Administration – this will involve planning, organizing,
leading, administering and controlling all the operations of the branch
and ensure that branch assets are held in safe custody by ensuring that
all procedures are correctly and consistently followed.
- Marketing
and business development – Prepare and implement the branch marketing
strategies and plans, identify and pursue areas of profitable business,
develop annual targets that the branch must achieve with respect to
business development, maintain and coordinate relations amongst internal
and external customers of the bank.
- Ensure
excellent customer service by providing prompt and efficient response and
resolution of customer complaints /queries while ensuring customer
confidentiality. It will also involve innovation and provision of products
that suit customer needs.
- Credit
administration – ensure that credit is administered as per the laid out
credit guidelines, monitor and make decisions on challenging or complex
accounts and carry out loan appraisals.
- Expenditure
control by ensuring that the branch books and records are reconciled and
kept properly, providing timely and accurate reports and returns,
preparing budget plans and ensuring that any budgetary irregularities are
corrected.
- People
management – providing leadership to the team by coaching, training,
motivating and managing staff performance. It will also involve resolution
of any staff grievances and disciplinary matters by liaising with Human
Resources.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A
Bachelor’s degree in a business related field, AKIB qualification will be
an added advantage.
- At
least five (5) years banking experience in a management role, three of
which must be branch management experience.
- Sound
credit exposure and Operations in a branch for at least one year may have
an added advantage.
- Similarly,
credit experience attained in the Head Office Credit lending units is
acceptable.
- Excellent
customer service/relationship management skills.
- Strong
business development, negotiating and decision making skills, good
Interpersonal, leadership and communication skills.
- A
performance driver with good business management skills.
- Ability
to analyze data, information and situations, for effective work
performance with excellent attention to details and quality outputs.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BMCR/RBB/2016 by 14th September, 2016.
We are an equal opportunity employer.
