Housekeeping / Room Attendant Job in Kenya

Housekeeping / Room Attendant

The Role: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. 
 
Reports To: Floor Supervisor. 

Responsibilities
  • Report any maintenance deficiencies and handling guest requests or complaints.
  • Ensure the confidentiality and security of all guest rooms.

Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service
  • procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as
  • intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever
  • time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
  • accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean guest rooms by category priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position
  • securely.
  • Service assigned guest rooms.
  • Empty trash containers and ashtrays.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls,
  • bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Inspect condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct
  • amount and placement of hangers, extra blanket/pillow and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms
  • and remove items left by guest. Dust inside.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Inspect condition of all furniture for tears, rips or stains; report any
  • damages to the supervisor.
  • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
  • Dust pictures, frames and mirrors.
  • Remove dust and debris on television, VCR, clock radio, remote control and cable box.
  • Set correct time on clock; correct TV channel; correct movie rental insert.
  • Clean all lamps and light switches; check for proper working order.
  • Remove dust, spots and smears from windows, ledges and frames.
  • Remove dust, grease and smears from telephones and reposition properly.
  • Empty liquid from ice bucket and wipe all surfaces dry.
  • Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
  • Remove dust on drapes weekly and realign to correct position daily.
  • Inspect condition of amenities in desk, drawers and guest service directory; replace designated
  • amounts at proper locations within the room.
  • Remove trash, debris and cobwebs from balcony/patio.
  • Inspect condition of planters and plants; remove debris.
  • Remove dust, dirt, marks and fingerprints from entrance door(s).
  • Ensure presence of fire safety, rate card
  • s and DND sign. Inspect condition and replace as needed.
  • Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to
  • degrees.
  • Remove dust, stains and marks from all baseboards, ledges and corners.
  • Vacuum carpet in guest room.
  • Spray room with deodorizer.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.
  • Empty vacuum bag and wipe vacuum clean.
  • Ensure security of any assigned guest room keys.
  • Report any damages or maintenance problems to the Supervisor.
  • Turn over any lost and found items from guest rooms to the Supervisor.
Requirements
  • Ability to: perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
Qualifications
  • High school graduate.
  • Fluency in English both verbal and non-verbal.
  • Fluency in second language, preferably
  • Previous training  and experience in guest relations.
  • Previous experience in hospitality industry, preferably Housekeeping in a 5-star hotel
  • At least 5 years prior experience in cleaning hotel guest rooms.
  • Knowledge of proper chemical handling.
Please apply confidently to mary.mweni@cdl.co.ke