Customer
Service Associate (Full
Time)
Location: Nairobi, Kenya
About
the Company: Jumia
House (former Lamudi) is a global property portal focusing exclusively on
emerging markets. It was launched in 2013.
The
fast-growing platform is currently available in 34 countries in Asia, the
Middle East, Africa and Latin America with over 900,000 listings.
Jumia
House is home to some of the most talented and creative people working in tech
today.
We are
part of Jumia (sister company to Jumia Mall, Jumia Food, Jumia Market, Jumia
Travel, Jumia Services and Jumia Deals).
Duties and Responsibilities:
- Attracting
potential customers by answering product and service questions, suggesting
information about other products and services.
- Verifying
and validating all leads and enquiries that come in
- Communicating
courteously with customers by telephone and email
- Keeping
accurate records of discussions or correspondence with customers
- Keeping
ahead of developments in the customer service industry by reading relevant
journals and attending courses
- Learning
about the organization’s products or services and keeping up to date with
changes
- Maintaining
an updated database of all our clients and customers both potential and
existing
- Making
daily client cold calls
Education
and Experience:
- Degree
in relevant field or higher diploma at the least
- 2-3
years’ experience in Customer Service or Client Engagement
Required
Skills & Competencies:
- Well-spoken
in both English and Swahili
- Good
interpersonal skills
- Good
organizational skills
- Aged
between 23 - 27 years old
- Young
energetic and ready to work
How to
Apply:
Interested and suitably qualified candidates to submit their application,
including a detailed CV, daytime telephone contact, and two professional
referees to: hr.kenya@africainternetgroup.com before Friday 12th August 2016.
Give details of your current salary and the expected salary in this position on the body of your Application Letter. Specify the position you are applying for as the subject of your application .i.e. Application – Customer Service Associate – Jumia House
Jumia House is an equal opportunity employer.
Please note that only shortlisted candidates will be contacted.
Canvassing will lead to automatic disqualification.
No phone calls please.
Give details of your current salary and the expected salary in this position on the body of your Application Letter. Specify the position you are applying for as the subject of your application .i.e. Application – Customer Service Associate – Jumia House
Jumia House is an equal opportunity employer.
Please note that only shortlisted candidates will be contacted.
Canvassing will lead to automatic disqualification.
No phone calls please.