Job
Title: Accounts
Receivable Manager– Credit Control Department
Work Station: Nairobi
Reports to: Finance Director
Direct Reports: Team Leaders, Credit Controllers
Key Relationships:
Work Station: Nairobi
Reports to: Finance Director
Direct Reports: Team Leaders, Credit Controllers
Key Relationships:
- Internal
– All Credit Department staff, Directors, Line Managers
- External
– Company Debtors, business partners involved in debt collection
Nature
and Purpose: Accountable
for delivering targeted performance for the Credit Control Department.
Take
charge and proactively drive the attainment of the Key Performance Indicators
of the department, especially DSO and bad debt management.
The
holder should exercise strength in team management and leadership to ensure
that team efforts are geared towards achievement of these KPIs.
Key Responsibilities
Key Responsibilities
- Review
of the Credit Management process to driveattainment of overall target DSO
- Review
and advise on current level of Risk Management & exposure and champion
strategies to minimise the credit risk
- Team
motivation, performance review and leadership
- Advise
on quality management of the debtor asset
- Credit
analysis &preparation of progress reports
- Drive
collection& strategy planning of debt control, particularly mitigate
spill over of debt past the 90-day category
- Enforces
credit policy and assure adherence to accepted standards
- Proactively
drive improvements in business processes and procedures, e.g. invoicing,
follow up, and query/dispute management
- Spearhead
escalations and ensure prompt stop service on inactive accounts
- Actively
manage and attain reduction of company bad debt provision as per
KPIs
- Improve
company cash cycle and enhance cash conversion as per KPIs
Critical
Competencies
Service
1.
Deliver Results
- Demonstrable
high performance behavior in Credit Control and Management
- Set
challenging goals for self and others
- Seek
feedback from others in order to plan performance improvement to achieve
goals
- Energize
others by exceeding set goals
- Develop
clear and realistic targets and plans for self and others, to ensure
optimum delivery of specific objectives
- Strive
to overcome perceived obstacles
- Challenge
established ways of doing things to achieve goals more effectively
2. Act
Commercially
- Ability
to gather and make sense of large amounts of information and apply it to
make business and customer focused decisions. Ability to analyze problems
thoroughly and make good and timely decisions includes but not limited to:
- Use
trends and patterns in business data to develop business plans, actions or
processes
- Research
the competitive environment to identify opportunities and threats
- Use
financial and business information to identify key activities that are
linked to high performance
- Review
the business processes and activities in order to seek improvement
- Make
tough business decisions in light of customer and commercial requirements
Relationships
3.
Manage Self
- Ability
to manage emotions to remain calm, focused, and optimistic while dealing
with a constant stream of demands.
- Show
awareness of both positive and negative impact on others and how this
affects outcomes
- Adapt
behavior to positively affect outcomes
- Express
a belief to possess the capability to resolve challenging issues
- Ask
for feedback from others and uses this to plan development
- Is
resolute in sticking to decisions that are beneficial to the business,
even if they are not popular
4.
Coach and Develop
- The
encouragement of long term development of others to build capability.
Ability to provide structure and provide consistent feedback.
- Provide
specific positive and balanced feedback for developmental purposes
- Give
negative feedback focusing on behavior rather than personal terms
- Provide
suggestions to others on how to tackle areas for development
- Use
the information from the Performance Development Review to identify
strengths and areas for development for others
- Celebrate
success
Team
Work
5.
Work with Others
- Builds
relationships and collaborates with others (e.g. customers, colleagues,
partners & suppliers) to achieve our mission.
- Seek
input and opinions from others to help make a specific decision
- Build
and maintain positive relationships in the team by valuing others’ contribution
and experience
- Demonstrate
willingness to learn from others’ experience and contributions
- Work
in partnership with others to achieve individual and team objectives
- Take
initiative to resolve conflict through listening to all parties
6.
Display Leadership
- The
ability to inspire others to achieve business objectives whilst holding
them accountable for high standards of performance.
- Ability
to make the team effective and hold individuals to account.
- Createan
environment that enables the team to perform at its best (e.g. engaging
others in the vision, providing appropriate structure, getting the right
people, keeping up morale)
- Effectively
delegate responsibility, providing support as required
- Demand
high levels of performance, quality of service, and holds people to
account by ensuring targets are met
- Must
be recognized as the natural ‘go to’ person
- Develop
relationships across the teams and inspires others to achieve results
Desired
Qualifications/Experience
- Minimum
degree in a business field acquired from a reputable university.
- Professional
diploma course in Credit Management (Certified Credit Professional K is
preferred) CPA K will also be considered
- Minimum
5 years’ experience in credit management, debt collection, and business
risk management gained from the service industry
- Good
customer and negotiation skills
- Effective
hands-on manager able to lead a team of not less than 10 staff
- Result
oriented, energetic go getter ready to face new challenges
- Ability
to travel to the branch network and to meet out of town key customers
occasionally.
- Ability
to lead physical visitation of defaulting customers and ultimate
conversion
- A
good business understanding of the country.
- Good
communication skills, superior computer skills and driving experience of
over 5 years.
Qualified candidates to send their cvs to cvs@cdl.co.ke cc placement@cdl.co.ke, quoting your current and expected salary on or before 9th august 2016 with the subject being "Accounts Receivable Manager"