Customer
Service Representative – Very
Urgent
Location: Nairobi
Industry:
Telecommunication
Our
client, a manufacturer and distributor of Smart Phones is seeking to recruit a
Customer Service Representative.
Duties
and Responsibilities
- Conduct
customer satisfaction survey every month / quarter
- To
assist marketing in implementing its customer satisfaction survey, by
calling customers
- To
take incoming calls from potential customers, and pass these prospects to
the appropriate individuals for sales closure
- To
contact existing customers and request referrals to other potential
customers
- Daily
reporting of customer complaints to Shop Managers/Sales team
- Tracking
of customer complaints for 100% closure.
- Ensure
customers and branches are informed about status of any complain
- Understand
all the products in details
- Provide
daily, weekly and monthly reports related to after sales service to
Management Team
- To
meet high ethical standards in line with the company culture
Qualification
and Experience
- Diploma
or Certificate in customer service / public relations/ front office
- Excellent
communicator
- Confident
and able to handle outside calls from customers
- Proficient
in English and Kiswahili
To
apply, send your CV ONLY to cvs@flexi-personnel.com before 8th July 2016.
Clearly
indicate the position applied for and the minimum salary expectation on the
subject line.
NB: Flexi Personnel does not charge candidates for job placement.
