Duma
Works is recruiting a Customer
Service Intern for
our client, Sendy, for a part time night and one full day job.
You
will work Monday to Thursday from 6:00pm till midnight and Sunday from 8:00am
till 10:00pm, with 2 days off on Friday and Saturday.
This role is key to helping build the Sendy brand and delivering outstanding customer support.
This role is key to helping build the Sendy brand and delivering outstanding customer support.
We’re
a game changing startup, providing quality, on demand package deliveries,
24/7 and we’re looking for a customer service superstar to help with our
customer support efforts, specifically in the evenings.
Responsibilities
- Requires
strong interpersonal skills. This person will be responsible for managing
all customer concerns during their shift.
- Manage
delivery requests processed over the phone in realtime.
- Tame
upset customers and convert them to passionate brand ambassadors.
- Work
closely with our Customer Support team, Operations and Product Development
teams to identify customer demands and pain points.
- Work
in the Customer service team to ensure all deliveries are handled with
excellent customer experience.
- Report
to the Community Manager on issues faced, lessons learned and customer
demands.
- Inform
customers of current promotions or special sales.
- Communicates
any problems or issues to the team for resolution.
- Any
other duties assigned.
- Monitor
social media platforms and report to all queries within minutes.
Qualifications
- Bachelor’s
degree.
- Previous
customer service experience is a plus, but not required.
- Fluency
in English.
- Ability
to communicate at all levels with internal/external clients by phone, live
chat, social media channels, and email.
- Expert
multitasker.
- Proactive.
- Flexible
working schedule, ability to hold down the fort at night and all day Sundays.
- For
practicality purposes, lives near the Greenhouse area
More
on Sendy
Sendy is an app and web platform that enables individuals and businesses to request ondemand or scheduled courier services at anytime, anyday, 24/7.
Sendy is an app and web platform that enables individuals and businesses to request ondemand or scheduled courier services at anytime, anyday, 24/7.
We sit
at the service crossroad of Uber, Postmates and UPS, and strive to be the Uber
for Packages.
To
support our mission, we crowdsource vehicle drivers, enabling us to service
volatile market demands 24/7 while providing alternative sources of income and
banking solutions to drivers on the road in developing countries.
Apply
Cover letter (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2255”, Your Full name & Phone number e.g. 2255, Barack Obama, 07xxxxxxxxx. If you don’t follow these instructions, your application will not go through
Deadline for receiving applications: 12th June 2016
Apply
Cover letter (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2255”, Your Full name & Phone number e.g. 2255, Barack Obama, 07xxxxxxxxx. If you don’t follow these instructions, your application will not go through
Deadline for receiving applications: 12th June 2016
N.B.* When applying to any job through Duma Works, you can expect that
after you apply, you will receive a confirmation email, and then an SMS alert
asking you to take a basic screening test over SMS or online. The SMS with the
test may not arrive immediately. Please be patient. The SMS test will typically
be 5-8 questions to help us understand your background. Regular SMS rates apply
to the test, and if you ever have any issues with the process, please reach out
to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
