Vacancy: Camp Manager
Job Ref: MM/CM/1
Job Ref: MM/CM/1
About
our client:Our client owns a luxury tented Kenyan safari camp in the Mara
which consists of 12 sleeper tents and caters to a maximum of 24 guests.
They
are looking for a Camp Manager to effectively assist in managing the property
and team to ensure the success of the business by the level of standards and
services given.
Roles
and Key Responsibilities:
Social
Responsibility
- Regular
liaison with the village and community committees and elders
- Identify
meaningful and sustainable projects at neighboring villages
Repairs
and maintenance
- Setting
up preventative maintenance schedules for vehicles, generators, pumps,
solar equipment and general equipment
Guest
relations
- Assist
with check-in and check-out of guests and co-ordinate arrangements for
arrivals for the day.
- Briefing
on arrival and room orientations
- Ensure
that all guest activities have been planned and communicated to the
various departments.
- Hosting
guests throughout the day along with the General Manager, Guest Relations
Manager and GA to ensure guests expectations are being met.
Administration
- Assist
in administration functions including, accounts, inventory, sales,
reservations, orders, resupply, invoicing, stock control, control and
management of budgets and reports.
- Assist
in completing annual performance reviews for all staff by ensuring HR matters
to be in line with company policies and guidelines.
- Check
in on a daily basis with the reservations office for any amendments to the
bookings
- Assisting
with HR duties of all staff members including the muster roll, Leave
allocations and general day to day management of permanent and casual
staff.
Staff
relations
- Ensure
that staffs are working safely at all times and that they are complying
with health and safety and other relevant regulations and guidelines.
- Conduct
regular meetings with staff and encourage initiatives from staff members.
- Instill
a culture of “guests first” in all staff members.
- Develop
strong relationships with the staff, motivate, empower them and supply
full back up to staff by showing care, compassion and respect for all of
your colleagues.
- Encourage
an attitude of openness and honesty amongst the staff. Discourage gossip
and small talk. It is counter-productive.
- Ensure
a standard of service excellence is maintained and contribute with a
hands-on approach with day-to-day operations. Display strong diplomacy,
interpersonal and guest liaison skills. Be patient and have good
organizational skills.
- Focus
on a personalised guest experience is essential.
Quality
Control
- Regular
walk about at the camp to be done to check on general appearance and
standard of maintenance.
- Do
regular spot checks at back of house to ensure a high standard of neatness
and cleanliness is maintained.
- Check
on rooms prior to guest arrival to ensure that room is up to standard and
ready for occupation.
- Work
with Housekeepers, FOH, Maintenance and Kitchen to ensure we are
maintaining a consistently high standard.
- Service
controls in the areas of waiting tables and serving guests, house-keeping,
personal hygiene, cleanliness, waste disposal, laundry, stock control and
cost management, ordering of stock, stock rotation, preventative
maintenance of vehicles, general camp maintenance, interaction with clients,
food presentation and setting of menus and computer literacy.
- Other
management functions will include waste management as well as overseeing
the running of stores and stock management including gas, fuel, dry goods,
perishable items, beverages, cleaning materials, medical supplies,
accessories, curio items, uniforms and spare parts used for maintenance
and repairs of equipment.
- Ensure
that a very high standard of service, cleanliness and maintenance is kept
at all times.
Training
- Be
instrumental in the developmental approach to staff and staff training
within all departments.
General
- Act
as a central control point in any emergency situation.
- Ensure
that all staff are aware of and know what to do in any emergency as per
the “Emergency Response Plan”.
- Report
any hazards identified and all actions you have taken.
- Constantly
search for new ideas to enhance guest enjoyment and experience
Qualifications,
Skills and Experience:
- A
minimum of 3 years working experience working in High-end exclusive camps
- Ability
to work with the local community
- Excellent
guest relation and communication skills
- Strong
training and coaching skills with patience towards other team members
- Strong
administrative and staff management skills
- Ability
to handle Housekeeping, Front of House & the Kitchen
- Highly
motivated and result driven
- Ability
to work in a remote environment and to solve problems with limited access
to resources while still maintaining the quality of the guest experience.
- Ability
to work within a small team with an attitude towards „helping out‟
anywhere it may be required.
Remuneration: An attractive package
is on offer dependent on skills, experience and qualifications
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner.
Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
