Job
Title: Assistant
Records Clerk
Department:
Records
Reports Directly: Head of Records Department
Reports Directly: Head of Records Department
Overall
Purpose of the Job: Assist
in Processing and handling information and documents and record management
systems
Key
Responsibilities
- Classify
and label documents and file accordingly
- Ensure
up-to-date databases and systems
- Fill
record requests for customers by retrieving files from databases, systems,
and archives
- Maintain
accurate records of document orders and movements
- Remove
or archive repeated documents or irrelevant/out-dated information
- Respond
to customer queries in person, by e-mail, by post, or by phone
- Maintain
a high level of confidentiality and Integrity
- Able
to work as part of a team
Key
Performance Indicators
- Ensure
an up to date file tracker showing files retrieved and returned
- Ensure
an up to date dispatch book for all outgoing correspondence
- Ensure
correct filing of records
- Ensure
an up to date list of files created and the ones closed
- Accurate
inventory of file records
- Timely
execution of duties assigned
Competences
- Passion
and commitment to quality service performance
- Excellent
organizational, planning skills
- Computer
literacy
- Good
interpersonal skills
- Good
communication skills.
- Decision
Making
- Strong
Attention to Detail
- Time
Management
- High
level Integrity
Requirements
- Minimum
2 years’ experience in Records Department
- Degree/Diploma
in relevant field.
- APPLICANT
MUST BE 27 YEARS AND ABOVE
