Agent
Banker
At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level.
At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level.
We do
this by hiring quality individuals with integrity, personal accountability,
teamwork, excellence, and proactive thinking.
We
seek young and energetic individuals who have a passion and flair for sales as
well as being self-driven and results-oriented.
The
ideal candidates should also be able to work with minimal supervision and
possess the ability to meet and exceed targets within strict deadlines.
The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker.
The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker.
He/She
will be responsible for the growth of Agency Banking and Merchant Acquiring
business and will also be charged with the responsibility of pushing
transactions at the Agent and Merchant location by ensuring optimal service
delivery by the agents, their outlets and branches while at the same time
organizing and conducting frequent training for agents and merchants.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Drive
agent recruitment in the specific region/cluster/branch as per the laid
down standards and CBK Guidelines as well as track Agent transactions and
performance.
- Supervise
and appraise agent activities in the specific region, provide regular
updates on the agent network and ensure Excellent Customer Service
Delivery in the Agent Banking channels.
- Work
with Training team to provide continuous one on one agent training on
operations and product knowledge and also training & Awareness for
agents on Anti Money Laundering (AML/CFT),
- Ensure
observance of the Central Bank of Kenya Guidelines on Agent Banking by
sensitizing Agents on the CBK provisions and need to comply with the same.
- Coordinate
the internal approval/declaration process for specific agents with CBK and
communicate to Agents the approval or declination by CBK.
- Execute
Card business growth through Merchant Acquiring as well as relationship
management with Merchants and driving Merchant Transactions and Turnover.
- Work
with Card Business Acquiring team to resolve operational issues and to
ensure adherence to VISA and MasterCard regulations.
- Carry
out periodic visits to the Merchants to drive Co-op Bank POS usage and
offer POS support to Merchants.
- Work
with Marketing team to ensure visibility of Merchants and Agents and
ensure relevant branding and signage for Agents banking outlets.
- Actively
support product development and sales initiatives by branch through the
identification of potential agents and coordinating joint marketing
activities and cross-selling Alternative Banking Channels products.
- Respond
to queries from the Merchants, Internal customers and the CBK within the
agreed SLAs.
Skills,
Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- Bachelor’s
degree preferably in a business related field coupled with KCSE mean grade
C+ (Plus), with a C+ (Plus) in both Mathematics and English.
- Computer
literacy is a must.
- Excellent
communication skills both oral and written
- Previous
sales experience in a financial institution will be an added advantage.
- A
good knowledge of the Anti-Money Laundering Act, 2009, Banking Act and
Prudential guidelines on Anti-Money Laundering issued under the Banking
Act
- General
awareness of the bank’s procedures, policies and guidelines.
- Thorough
knowledge of end-to-end process of Agent Banking and related environment.
- Thorough
understanding of the IT systems used for administration of Alternative
Banking channels and especially the POS platform.
How to
apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference numberAB/ACD/2016 by 7th June, 2016.