Job
Title: Sponsor
Relations Officer (SRO)
Department:
Programs
Location: Sololo
Reports
To:
- Area
Supervisor (Administrative)
- Sponsorship
Relations Coordinator (technical)
Closing
date: 27th
May 2016
framework
of the organization’s vision, “God called and we responded until physical and
spiritual hungers ended worldwide.”
In
order to accomplish this vision, FH’s mission is to “walk with churches leaders
and families in overcoming all forms of human poverty by living in healthy
relationship with God and His creation.”
Position
in the Organization: The
Sponsor Relations Officer reports hierarchically to the Area Supervisor based
on the Cluster where they have been assigned to work. Technically the SRO
reports to the Sponsorship Relations Coordinator.
The
Sponsor Relations Officer supervises Child Relations Officers in the Cluster
they have been assigned work
Purpose of the Job: Supports the Sponsorship Relations Coordinator to make proper use of computer systems and databases of the program, coordinating with regional sponsorship in order to maintain a fluid communication system between sponsored children and their sponsors.
Essential Tasks and Responsibilities
Key Result #1: Child - Sponsor Communications
- Ensure
information flow to/from the communities is efficient and in accordance to
the sponsorship guidelines and requirements.
- Manage
correspondences process of delivery/reception to/from the communities
through the Child Relations Officer. Tracking down on a timely basis
before a correspondence goes over due
- Receive/send
correspondence packages in a secure manner, protecting child information,
from/to SDOs through WorldLink, mail couriers (DHL, FedEx, etc.).
- Delegate
correspondence and report requests to the assigned field staff.
- Translate
correspondence, reports and other sponsorship related documentation
from/to English from/to local language, and ensures that correspondence is
in alignment with FH’s Protection Policy.
- Provide
feedback and training to field staff on the key guidelines to ensure
quality information on letters, photos and reports.
- Attend
training sessions and follow up meetings with the Field Sponsorship
Services staff.
- To
track and follow up on sponsor questions and concerns from the field that
they are responded to appropriately
Key
Result #2 - Develop
Communications
- Execute
FH child sponsorship policies by creating communications and reports of
high quality in accordance with agreed requirements formulated by FH and
its donors, applying World Link functions.
- Coordinate
information flow on changes/updates between Sponsor Development Office -
SDOs and field.
- Coordinate
planning, collection and quality check of massive communications from
field sites and deliver to SDO as per the guidelines.
- Make
sponsorship work annual plans at the cluster level detailing the workflow
Key
Result #3 - Knowledge
sharing
- Supervise,
train and mentor Child Relations Officers towards optimum performance in their
roles
- Provide
training on communication requirements to FH staff.
- Monitor
performance and quality of child sponsor communication and give feedback
to staff
- Establish
and update on going reference information points on child sponsor
requirements
- Staff
support and field follow up on children missing out on sponsorship
activities
Key
Result #4 - Program
Support activities
- Liaise
with Area Supervisor and Sponsorship Relations Coordinator to do resource
inventory, plan, budget for and purchase the necessary stationery and
equipments.
- Collect
current information and update community profiles with the appropriate
documentation.
- Identify
all children to be dropped from the sponsor program and communicate this
to staff including those that are graduating
Qualifications
- Vibrant
personal relationship with Jesus Christ
- Excellent
inter personal relationship and communication skills – both oral and
written
- Highly
motivated, self starter able to work on own initiative in difficult
conditions
- Proficiency
in computer skills is a must
- Basic
knowledge of computer programming will be an added advantage
- Attention
to details and high level of accuracy
- Good
supervisor skills and highly organized
Education
and Experience
- Bachelors
degree in communication studies/secretarial studies/ Business
Administration or its equivalent plus, 3 years’ experience working with
children in an NGO set up.
- Diplomas
holders who have over 5 years relevant work experience will also be
considered.
Language
Skills: Proficiency
in spoken and written English and Kiswahili.
Interested and qualified candidates should send their applications quoting current remuneration, updated CVs with three referees, day telephone contacts to:
Human
Resources Manager
Email
address hr-fhkenya@fh.org
latest
by 27/05/2016
NB: only short listed candidates will be contacted.
