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Senior Relationship Officer Job in Nairobi Kenya

Our client, Daraja Microfinance Bank ( was licensed by Central Bank of Kenya as a community Microfinance Bank for the Dagoretti Division, since January 2015. 

Daraja’s target market is the Micro and Small Enterprises (MSEs), their owners and employees with the underlying goal being to help both individuals and groups achieve their financial goals. 

As part of its strategic plan, Daraja Bank is seeking to go national to be among Tier 1 MFBs in Kenya.

They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:
Senior Relationship Officer – Consumer Banking 
Reporting to the Business Development Manager, this is a position responsible for recruiting and retaining customers while maximizing returns by providing them with the appropriate products, services and solutions from the entire range of the consumer banking suite.
Principal Accountabilities:
  • Responsible for marketing new consumer products such as salary processing and loans. 
  • Drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships
  • Provide customer service and develops relationships with internal/external customers and suppliers.
  • Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives
  • Ensure high standards of Customer Service are maintained as the first contact person between the Bank and potential customers.
  • Ensure strong adherence to know your customer (KYC) policy guidelines
  • Prepare daily progress reports and weekly income reports and other relevant reports for the management
  • Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
  • Aggressively market for low cost deposits, Current & Savings Accounts from customers.
  • Provide feedback to management regarding customer needs, bank products, customer complaints etc.
Key Skills and Qualifications:
  • Bachelor’s degree in Business Administration, Finance or related field.
  • Minimum of 3 years’ experience in the banking sector with proven result track record.
Interested candidates are requested to forward their updated CVs to by 9th May 2016 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted. 

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