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Operations Manager Job Vacancy in Kenya

Vacancy: Operations Manager

Job Purpose:Operations manager is responsible for planning, directing and coordinating the operations of the club. 

She/he is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Main Job Tasks and Responsibilities 

Coordination and Supervision
  • Coordinate, manage and monitor the workings of various departments in the club. 
  • Coordinate and monitor the work of department’s various sections i.e maintenance, gardening, swimming pools, housekeeping and the spa. 
  • Monitor performance and implement improvements. 
  • Ensure quality of products. 
  • Manage quality and quantity of employee productivity. 
  • Manage maintenance of equipment and machinery. 
  • Provide technical support where necessary.
  • Review financial statements and data. 
  • Utilize financial data to improve profitability. 
  • Prepare and control operational budgets for the club. 
  • Control inventory. 
  • Plan effective strategies for the financial wellbeing of the club.
Best Practices
  • Improve processes and policies in the club in support of organizational goals. 
  • Formulate and implement departmental and organizational policies and procedures to maximize output. 
  • Monitor adherence to rules, regulations and procedures.
Human Resources
  • Plan the use of human resources. 
  • Inform the HR department of any vacancies within the department. 
  • Delegate tasks and accountabilities in the operations department. 
  • Establish work schedules. Supervise staff. Monitor and evaluate performance.
Coordination - Communication 
  • Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. 
  • Facilitate coordination and communication between support functions.
Sales, marketing and Customer Service 
  • Manage customer support. 
  • Plan and support sales and marketing activities.
Strategic Input
  • Liaison with top management. 
  • Assist in the development of strategic plans for operational activity. 
  • Implement and manage operational plans.
Education and Experience
  • University degree in business administration, commerce, management, industrial technology or industrial engineering.
  • Relevant hospitality operations management experience
  • Knowledge and experience in organizational effectiveness and operations management
  • IT skills
Key Competencies
  • Critical thinking and problem solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Persuasiveness
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance
  • Leadership skills
If you meet the qualifications, kindly send your CV to clearly indicating ‘Operations Manager’ on the subject line by 6th May, 2016. 

Do not attach any certificates. 

Only shortlisted shall be contacted.

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