Position: Guest Relations Officer
Location: Nairobi
Salary: Negotiable
Reference
No: TRH3405/16
Availability:
Immediately
Job Description: Are you that outgoing Guest Relations officer that will make clients feel at home and guarantee their contentment?
Job Description: Are you that outgoing Guest Relations officer that will make clients feel at home and guarantee their contentment?
Our
client a restaurant located along the Northern By pass is looking to hire a GRO
who will sponsor a helpful image of the restaurant by honoring guests’ requests
and achieving high levels of guest satisfaction, engagement and marketing
activities.
Duties
and Responsibilities
- Give
warm welcome to guests on arrival and register them as well as issuing
room keys by using the appropriate standards
- Be
efficient in assisting guests throughout their stay with any requirements,
handling guest feedback, provide direction and give suggestions.
- Ensure
and provide flawless, upscale, professional and high class guest service
experiences
- Coordinate
and manage communication between guests and staff and follow up to ensure
complete service recovery
- Handling
guests' mails and messages, and answering phone calls.
- Attend
daily briefings and relevant departmental and interdepartmental meetings.
- Direct,
coach and manage guest relations team to ensure all standards and
operating procedures are adhered to
- Examine
activities logbook, assign tasks appropriately and implement control
schedule daily
- Co-ordinate
with housekeeping for clearing of room
- Ensure
the safety, security and loss control policies and procedures are compiled
with at the front counter and back office area.
- Carrying
out marketing both online and offline
- Promote
all amenities, conveniences and programs offered
- Maintains
the privacy of all guests by ensuring that no details of the guests are
disclosed to anybody
Qualifications
- A
minimum of 2 years proven working experience as guest relations manager
and marketer
- BS
degree in hospitality management, business administration or related field
- Experience
with needs assessment techniques, quality standards and satisfaction
evaluation techniques
- Hands
on experience with guest relationship management software
- Proficiency
in English, multilingualism will be considered an asset
- Guest
service orientation and drive
- Excellent
problem resolution skills along with outstanding communication and active listening
skills
- Ability
to work flexible hours
- Highly responsible and reliable with a professional presentation
If you
think you are the person we are looking for, kindly send your CV and cover
letter to angeline@therecruitmenthub.co.ke
