Customer
Service Agent (Part
Time)
Location: Nairobi, Kenya
Availability:
Immediate
About Us: Hellofood is an online and mobile platform where customers can order food from the most popular restaurants in their cities.
About Us: Hellofood is an online and mobile platform where customers can order food from the most popular restaurants in their cities.
Our
company is part of Africa Internet Group, a global and leading incubator of
startups specialized in e-commerce.
AIG is
the leading internet group of Africa with already over 3,000 employees in 26
African countries.
It is
led by top talented leaders offering a great mix of local and international
talents and is backed by Millicom, MTN and Rocket Internet.
Responsibilities:
Responsibilities:
- Processing
of orders in a timely and accurate manner
- Updating
of customer information in the backend system
- Answering
customer queries or passing them on to the relevant person
- Handling
complaints from customers and vendors, as well as escalating them to the
supervisor/manager if required
- Actively
being a brand ambassador during interactions with customers and vendors
- Liaising
with the dispatch team and follow up on orders to ensure delivery is made
with the least disruption
Minimum
Requirements:
- Currently
be pursuing or completed post-secondary education
- Aged
between 21 - 28 years
- Young
energetic and ready to work
- Have
a good command of English as well as Swahili
- Willing
and ready to learn and commit to the tasks assigned
- Should
be a team player
Work
Hours: As
this is a part time job, we are ideally seeking candidates who are flexible and
willing to work during weekdays evening shifts (6.30pm to 10.30pm) and full day
(8 hours) shifts over weekends.
Contract Terms: One year renewable contract
We Offer:
Contract Terms: One year renewable contract
We Offer:
- An
amazing learning culture
- A
chance to be part of an international team that offers great opportunities
for growth
- A
startup environment and working mentality while being part of a
well-organized and recognized group (Rocket Internet)
How to
Apply:
Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to:
hr.kenya@africainternetgroup.com before Wednesday 11th May 2016
Give details of your current salary and the expectation in this position on the body of your Application Letter. Specify the position you are applying for as the subject of your application i.e. Customer Service Agent – Part Time (Hellofood)
