Network
Support Engineer
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?
The
Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking
to new horizons.
We are seeking to recruit an experienced professional and innovative individual
who is excellent with all things Network in IT.
If you
are good at problem solving, prioritizing and multi-tasking with a keen eye for
detail and the dedication to supporting our company’s IT infrastructure, then
this is a job for you.
Reporting to the Chief Information Officer, the Network Support Engineer will be charged with the responsibility of developing, coordinating, and maintaining the corporate data network and disaster recovery to ensure uptime and business continuity.
The Role
Reporting to the Chief Information Officer, the Network Support Engineer will be charged with the responsibility of developing, coordinating, and maintaining the corporate data network and disaster recovery to ensure uptime and business continuity.
The Role
Specifically, the successful jobholder will be required to:
- Manage
performance of ICT Infrastructure and applications to ensure that the
systems work as designed and perform consistently and reliably in order to
meet Business SLAs.
- Monitor
ICT Infrastructure performance including SNMP, logs, events and
maintenance of general systems health in order to provide proactive
remedial support.
- Develop
and maintain device access, control policies, data transmission policies,
storage policies, Business continuity policies, backup policies, security
policies, monitoring profiles, technologies and notification rules that
match compliance best practice expectations.
- Plan
and implement timely product upgrades, firewall signature updates and
patch releases for all ICT assets
- Research
and evaluate external technical trends and developments and evolving
industry standards concerning technologies affecting networks, security,
client/server and other platforms and their application to business
systems. Research local and international technology trends in business to
improve system performance, security and functionality.
- Define
and document the various architecture components, including hardware
platform, operating system, execution, development, operation, distribution
and technologies related to networking systems.
- Install,
support and maintain hardware and software infrastructure, attend to
system failures and resolve/coordinate resolution of issues.
- Establish
and maintain business relationships with vendors, consultants and other
outside entities providing services to the bank. Negotiate contracts and
appropriately monitor performance of their services.
- Be
the custodian of all remote authentication passwords for all connections
to the corporate Network Infrastructure and ensure minimal external threat
to information resources.
- Manage
internal staff and external vendors to ensure that services are delivered
promptly with an aim of obtaining zero interruption to business
operations.
Desired Skills and Experience
- A
Bachelor’s degree in Engineering, Computer Science, or an IT related field
from a recognized university with possession of Cisco Certified Network
Professional (CCNP) is a must.
- Wide
Networking and project management experience with a minimum of 3 years’
experience in planning, systems analysis, design, support and development
of LAN/WAN infrastructure .
- A
specialist in IT/ Engineering background with competences in Networking,
Engineering, Power systems and good project management/consulting skills.
- Excellent
leadership skills with demonstrated ability to lead or facilitate mission
critical projects and to develop, participate in and lead
multi-disciplinary work teams.
- Extensive
experience in systems planning, design, development, maintenance and
troubleshooting with a track record of accomplishment in large, complex
WANs, LANs and client/server based systems.
Relationship Manager – Diaspora Banking
Are you a self - driven individual with a proven track record to exceed sales goals and customer expectations?
Are you a self - driven individual with a proven track record to exceed sales goals and customer expectations?
Are you uniquely predisposed to
deliver quality, convenience, friendly and personalized service, quickly and
efficiently to our Diaspora Customers?
We have an exciting opportunity within our Retail Banking Department for the position of Relationship Manager – Diaspora Banking.
We have an exciting opportunity within our Retail Banking Department for the position of Relationship Manager – Diaspora Banking.
Reporting to the Head – Diaspora
Banking, the role holder will be responsible for the growth of the Diaspora
banking portfolio (Assets and Liabilities) and maintaining an excellent
customer service experience for the customer through meeting the customers’
needs in a timely manner.
The Role
The Role
Specifically, the successful
jobholder will be required to:
- Own and drive the Diaspora banking proposition
through selling, growing business and ensure that there is increased customer
base, deposits, earnings, facility utilization and usage of all bank
products and services.
- Act as a principal point of contact for the
Bank’s relationship with a designated portfolio of Diaspora customers and
non-customers to all other units as customer needs dictate.
- Analyze market intelligence across the global
markets to facilitate development/enhancement of innovative products and
services offered to the Diaspora customers.
- Champion and deliver world class customer
service by ensuring quality service delivery for customers within the
bank’s Service Level Agreements.
- Achieve the set growth targets for the
portfolio in terms of numbers and values through pro-actively identifying
cross-selling opportunities within own portfolio of customers
- Manage Diaspora customer requests/transactions
in compliance with the bank policies, procedures and guidelines with zero
tolerance to operational risk & frauds.
- Ensure the existing customer relations are
well maintained to achieve high customer retention as well as building
effective relationships with branches and key support functions
Skills, Competencies and Experience
The successful candidate will be
required to have the following skills and competencies:
- A Bachelor’s degree in a business related
field with at least 2 years’ sales experience
- Must have worked in team oriented environments
and with good relationship management skills
- Excellent planning and organization skills as
well as be an excellent communicator with ability to set and meet
stretching targets and strict deadline
- Result driven with a track record of
demonstrable networking, selling and influencing skills as well as ability
to identify new opportunities
- Demonstrate a solid awareness in operational
risk and quality in driving service excellence
- Excellent interpersonal skills with the
ability to build long term, high quality and trusted relationships
This position presents an excellent
step to make highly valuable contributions as a member of a growing team of
talented professionals.
If you fit the profile, then apply
today!
Please email your application in
confidence to ijv@co-opbank.co.ke by close of business on Wednesday, 11th May,
2016.
