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Career Opportunities in Co-operative Bank of Kenya

Network Support Engineer

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.

We are seeking to recruit an experienced professional and innovative individual who is excellent with all things Network in IT. 

If you are good at problem solving, prioritizing and multi-tasking with a keen eye for detail and the dedication to supporting our company’s IT infrastructure, then this is a job for you.

Reporting to the Chief Information Officer, the Network Support Engineer will be charged with the responsibility of developing, coordinating, and maintaining the corporate data network and disaster recovery to ensure uptime and business continuity.

The Role
Specifically, the successful jobholder will be required to:
  • Manage performance of ICT Infrastructure and applications to ensure that the systems work as designed and perform consistently and reliably in order to meet Business SLAs.
  • Monitor ICT Infrastructure performance including SNMP, logs, events and maintenance of general systems health in order to provide proactive remedial support.
  • Develop and maintain device access, control policies, data transmission policies, storage policies, Business continuity policies, backup policies, security policies, monitoring profiles, technologies and notification rules that match compliance best practice expectations.
  • Plan and implement timely product upgrades, firewall signature updates and patch releases for all ICT assets
  • Research and evaluate external technical trends and developments and evolving industry standards concerning technologies affecting networks, security, client/server and other platforms and their application to business systems. Research local and international technology trends in business to improve system performance, security and functionality.
  • Define and document the various architecture components, including hardware platform, operating system, execution, development, operation, distribution and technologies related to networking systems.
  • Install, support and maintain hardware and software infrastructure, attend to system failures and resolve/coordinate resolution of issues.
  • Establish and maintain business relationships with vendors, consultants and other outside entities providing services to the bank. Negotiate contracts and appropriately monitor performance of their services.
  • Be the custodian of all remote authentication passwords for all connections to the corporate Network Infrastructure and ensure minimal external threat to information resources.
  • Manage internal staff and external vendors to ensure that services are delivered promptly with an aim of obtaining zero interruption to business operations.
Desired Skills and Experience
  • A Bachelor’s degree in Engineering, Computer Science, or an IT related field from a recognized university with possession of Cisco Certified Network Professional (CCNP) is a must.
  • Wide Networking and project management experience with a minimum of 3 years’ experience in planning, systems analysis, design, support and development of LAN/WAN infrastructure .
  • A specialist in IT/ Engineering background with competences in Networking, Engineering, Power systems and good project management/consulting skills.
  • Excellent leadership skills with demonstrated ability to lead or facilitate mission critical projects and to develop, participate in and lead multi-disciplinary work teams.
  • Extensive experience in systems planning, design, development, maintenance and troubleshooting with a track record of accomplishment in large, complex WANs, LANs and client/server based systems.

Relationship Manager – Diaspora Banking

Are you a self - driven individual with a proven track record to exceed sales goals and customer expectations? 

Are you uniquely predisposed to deliver quality, convenience, friendly and personalized service, quickly and efficiently to our Diaspora Customers?

We have an exciting opportunity within our Retail Banking Department for the position of Relationship Manager – Diaspora Banking. 

Reporting to the Head – Diaspora Banking, the role holder will be responsible for the growth of the Diaspora banking portfolio (Assets and Liabilities) and maintaining an excellent customer service experience for the customer through meeting the customers’ needs in a timely manner.

The Role
Specifically, the successful jobholder will be required to:
  • Own and drive the Diaspora banking proposition through selling, growing business and ensure that there is increased customer base, deposits, earnings, facility utilization and usage of all bank products and services.
  • Act as a principal point of contact for the Bank’s relationship with a designated portfolio of Diaspora customers and non-customers to all other units as customer needs dictate.
  • Analyze market intelligence across the global markets to facilitate development/enhancement of innovative products and services offered to the Diaspora customers.
  • Champion and deliver world class customer service by ensuring quality service delivery for customers within the bank’s Service Level Agreements.
  • Achieve the set growth targets for the portfolio in terms of numbers and values through pro-actively identifying cross-selling opportunities within own portfolio of customers
  • Manage Diaspora customer requests/transactions in compliance with the bank policies, procedures and guidelines with zero tolerance to operational risk & frauds.
  • Ensure the existing customer relations are well maintained to achieve high customer retention as well as building effective relationships with branches and key support functions
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a business related field with at least 2 years’ sales experience
  • Must have worked in team oriented environments and with good relationship management skills
  • Excellent planning and organization skills as well as be an excellent communicator with ability to set and meet stretching targets and strict deadline
  • Result driven with a track record of demonstrable networking, selling and influencing skills as well as ability to identify new opportunities
  • Demonstrate a solid awareness in operational risk and quality in driving service excellence
  • Excellent interpersonal skills with the ability to build long term, high quality and trusted relationships
This position presents an excellent step to make highly valuable contributions as a member of a growing team of talented professionals. 

If you fit the profile, then apply today! 

Please email your application in confidence to by close of business on Wednesday, 11th May, 2016.

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