Position: Telesales Executives
Reporting
to: The
Team Leader
As the first line customer liaison, the primary role is to:-
As the first line customer liaison, the primary role is to:-
- Make
contact with businesses with full information on service/program.
- Make
sales by offering the correct information and enrolling new customers.
- handle
customers enquiries promptly, efficiently and professionally to fulfill
the call centre’s expectations and meet the set service and sales target
Duties and Responsibilities:
- Contact
designated clients with a target to enroll them in the program/Service.
- Increase
sales by enrolling designated customers.
- Maintain
customer experience levels within the quality standards stipulated.
- Handle
objections by building rapport with customers.
- Record
customer information and queries on the CRM.
- Adhere
to Data Protection policy with regards to confidentiality of customer
details.
- Adhere
to escalation process as defined.
- Handle
complaints in a polite and professional manner.
- Patiently
listens and responds to customer queries.
- Understand
and adhere to the escalation process.
Qualifications
- Certificate,
Diploma or Degree from a recognised tertiary institution.
- Must
posses 1-3 years of experience in sales
- Fluent
in English with a clear accent (American/ British accent will be an added
advantage).
- Minimum
2 years of relevant experience in sales environment.
- Experience
in the technical sales will provide an added advantage
- Knowledge
of sales and marketing.
- Past
experience in a call center will provide an added advantage
Skills and Competencies
- Fluent
in the English Language, clear accent
- Good
IT literacy skills
- Excellent
communication skills – verbal and written
- Sales
oriented mindset with a high degree of persuasion skills and maturity.
- Service
orientation and social perceptiveness.
- Ability
to remain composed while handling stressful situations
- Organized
and meticulous in carrying out duties
- Maintains
a high level of integrity and observes confidentiality of client data.
- Team
player with pleasant disposition
- Well
presented and tactful
- Numerate
and quick thinker
- Ability
to multi-task