Field Manager - NGO
Overview: Our client is seeking a dynamic team of managers to help with the set-up of the country office and then to manage its operations.
The Field Manager (“FM”) will play a
central role in ensuring that our client delivers a gold-standard product to
donors and recipients.
The Field Manager will serve as the
key “eyes and ears” resource on the ground for the Field Director and will be
responsible for regularly synthesizing updates on operational health.
The role will reward exceptional
personnel management, organizational skills, high-quality judgment on
operational challenges, excellent attention to detail and a strong commitment
towards building a scalable and better-leveraged field org.
Responsibilities:
Org development
- Assist in the hiring and training of new Field
Officers and Associate Field Managers
- Run performance reviews for direct reports and
build their capacity to do the same for Field Officers
- Over time, reduce dependence on senior
management and create more leverage for the Country Director through
capacity-building and delegation
Workflow management / tracking
- Create work-plans for field teams in
collaboration with Associate Field Managers
- Manage Associate Field Managers and their
field teams to execute against work-plans and productivity targets
- Review weekly reports to track productivity
and quality of service; own course correction if metrics are slipping
- Formulate a plan for targeted monitoring / engagement
while in the field
Risk management and process
improvement
- Anticipate areas of risk and create mitigation
plans (e.g. coordination on complex research partnerships, political
instability, slow-downs from pilots, etc.)
- Assist Country Director with response to
“crisis” events (e.g. refusals, government shut-down, coordinated fraud,
etc.)
- Serve as the organization’s engine for
continuous improvement of the enrollment process and recipient experience
by identifying key opportunities and executing on various initiatives
Support for auxiliary projects
- Assist Country Director with hosting
journalists, donors, and other external parties
- Assist Country Director with communicating and
executing new projects / pilots / technologies (e.g. messaging Segovia to
field team, brainstorming options for community-based targeting, rolling
out mobile app questions, etc.)
Team-building / morale
- Monitor team dynamics and own follow-up on
barometer activities
- Identify opportunities for morale-building
(e.g. retreats, team events, incentive schemes, etc.)
Job Requirements
- Previous management experience (at least 2
years)
- Deep connections in Kisumu County (both with
NGOs & Government) and it’s surrounding areas
- Familiarity with team-based, community-driven
organizing
- Comfortable with excel, data management, and
field numerical analysis to manage many metrics at once
- Experience in communicating complex technical
information in a clear, concise manner
- Comfortable traveling around 30% of time to
the field
- Ability to delegate successfully and create
systems to organize oneself and others
- Ability to help maintain a culture of
excellence and cohesiveness amongst a team
- Sense of humor
- Fluency in English, Kiswahili, and Dholuo
- Applications will be accepted on a rolling
basis.
How to Apply